* Step Notifications should be in place to make sure that the correct person is moving the unit or taking care of the unit's needs in that step. This individual can then judge step times and identify who ensures that the correct person oversees that step in the workflow. * Use Work Item details within the steps to track the cost of units. Make sure approved amounts and declined work are recorded. This practice will stop bills that should not have been approved. Work Items reduce Internal expenditures and reveal the gross per-copy to the holding cost per unit. * Have all detailers on flat rate to reinforce the need for productivity. By doing this, management can also track hours and hours sold per detail. Now you can accurately identify top performers and know with accuracy how many detailers your workflow requires. * Units waiting for parts should be moved into detail to eliminate parts-waiting downtime. Modern reconditioning structured to meet today's consumer demand, whatever the market, is sound science and required to be efficient, transparent, and accountable. The system must get cars sale-ready fast to ensure the dealership meets customer demand efficiently and engagingly. Dustin Jones is a Performance Manager for recon software company Rapid Recon. In this capacity, he works directly with dealership managers to improve their reconditioning workflow efficiency and performance. Jones joined Rapid Recon in 2020 after 14 years in the automotive aftermarket and fixed operations with several multi-store groups, including Lithia. He holds a Nissan Award of Excellence in Service Advising. NOVEMBER DECEMBER 2021 || FIXED OPS MAGAZINE 37https://www.rapidrecon.com/