Fixed Ops Magazine - 2021 Vol18 06 - 58

GETTING CONTROL OVER
VEHICLE MOVEMENTS
If there is one common denominator for each of these
problem areas, it is this: Dealers lack the tools to exercise
real control over vehicle movement, both at and
away from the store.
I have illustrated three core problems thus far:
* Lack of communication and coordination around
vehicle movements and the absence of a centralized
system to dispatch and track these jobs.
* Lack of available, qualified drivers to execute
skilled transportation jobs, resulting in time added
to the retail process.
* The threat that inefficiency will damage customer
interactions.
These can stem from a lack of dealer control. Why are
vehicle movement decisions and processes often haphazard
or made on the fly? Because many dealers do
not have the means to centralize that decision-making
or open those clear lines of communication. Without
that, they do not have access to a network of vetted, always
available driving professionals. They cannot monWhat
would such a solution look like? It would be one
that could help you move vehicles smarter by:
* Providing a system that opens those digital lines
of communication between stores, allowing you to
coordinate, monitor, and track vehicle movements.
* Providing access to a pool of fully vetted and insured
contract drivers in your area, eliminating wasted
time and keeping vehicles moving from one destination
in the retailing process to the next.
* Putting the customer first via third-party integration
with ride hailing and courier services, as well as
giving them a ride wherever and whenever they need
to go while they do business with your dealership.
Digitization has long been the auto industry's best
answer to inefficiency. The problem of vehicle movement
is no different. By leveraging a digital solution
that can give dealers greater control over when,
where, and how their vehicles are being moved, dealers
can eliminate the time and resource waste that
has plagued this area of dealership operations for far
too long.
Anthony Monteiro is
the
Chief
Officer
Operations
for DRAIVER,
the nation's top On-Demand
Driver network
powered by an AI logistics
platform.
Over
his 37-year career, he
has led the charge on
numerous large innovation
projects and worked with hundreds of large organizations
to provide the most robust and cutting-edge
products and services in the industry.
itor and track dispatched jobs to force efficiency and
ensure quality.
In other words, the vehicle movement inefficiency problem
is really a digital retailing problem. And, like other
digital retailing problems, the answer lies in leveraging
the right solution to replace outdated, clunky, and inefficient
processes with digital alternatives that work.
58
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