Fixed Ops Magazine - 2021 Vol18 06 - 64

INDUSTRY NEWS & EVENTS
Customer Retention
Through Service
If we say it enough times, maybe
it will stick. Four words that
should define your dealership's goal for 2022 and beyond.
Why are we in business if not to keep customers
we invested so much to get? Is it only to sell them a car?
Guess this is the time to decide; do you sell cars as a
single financial transaction or to develop a portfolio of
repeat business? If the latter is true, this expo is for you,
if not, then none of the 120 companies, none of the 40
sessions, none of the time here this week will prove to
be of much value. The expo is packed with experts from
every facet of automotive to help you RETAIN customers.
Contact: Greg Noonan greg@clmloyalty.com
In a world where online retailing
has drastically changed the
game, it's not that easy in service.
The process can't be done completely
online. So if the customer
isn't waiting in your lounge, how do you recommend
upsells, have work approved in a timely manner, accept
payments after hours, or even handle key drop-off and
pick-up? Bottom line, the entire experience has to be
seamless. This can be hard to do if you're juggling multiple
processes and systems. With a Retail Anywhere
approach in service, you can serve customers no matter
where they are without sacrificing what's most important
to you - efficiency, accuracy, and most importantly,
profitability.
Visit reyrey.com/retailanywhereinservice to learn
more. Contact Information: Reynolds and Reynolds
info@reyrey.com 877-794-2431.
A proud holder of a U.S. patent
for its key drop-off and retrieval
system, GoMoto continues to
evolve its kiosks for efficiency
and convenience. Now you can give your customers
the option to schedule, check in, and leave their vehicle
for service any time - even when the dealership is
closed. GoMoto kiosks allow your service lane to focus
64
on helping customers with complex needs, while those
with basic maintenance requirements are able to check
in and out in less than two minutes in person or on a
mobile device. Every customer that uses the kiosk is
presented upsell opportunities, including the opportunity
to have their vehicle appraised for trade-in equity.
If you're ready to start increasing revenue, improving
the customer experience, and maximizing service efficiency
today, visit gomoto.com. Contact Information:
GoMoto support@gomoto.com 800-961-4151.
Easily Service Electric
Vehicle Batteries
With the growing popularity of
electric vehicles, new tools will
be required to keep productivity high in the service
department. When it comes to removing, servicing
and installing cumbersome battery packs, BendPak
has the solution. The new SL24EVT EV battery pack
and powertrain lifting system securely supports an industry-leading
2,400 pounds on its oversized 40- x
60-inch cushioned rubber platform and elevates to
more than 6 feet in less than 20 seconds. Compact
and portable, it has a pallet-jack type steering wheel
and oversized urethane casters to provide unparalleled
maneuverability. Includes a fully automatic threestage
battery charger. BendPak - 1645 Lemonwood
Drive - Santa Paula, CA 93060 USA - (800) 253-2363 -
URL:
https://www.bendpak.com/car-lifts/full-risescissor-lifts/sl24evt/
Ensure
your customers' safety
and project a secure, professional
dealership for their service or
car-buying experience. While
making them feel welcome is essential,
without certain safeguards in place, customers
may not even set foot inside dealerships for a new car
purchase or existing vehicle servicing.
http://www.gomoto.com https://www.bendpak.com/car-lifts/full-rise http://www.reyrey.com/retailanywhereinservice
Fixed Ops Magazine - 2021 Vol18 06

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