Fixed Ops Magazine 2022 Vol 19-6 - 36

FEATURE BY CHRIS DULLA
ANNUAL
WARRANTY
RATE
CHECKUP
Do Your Warranty Repair Rates Equal
Similar Customer Pay Rates?
T
he past 2 years have been the worst of times
but also the best of times for car dealers. The
pandemic posed challenges as never before
but also provided opportunities for dealers, especially
in service departments. The shortage of chips and
the consequent shortage of inventory has resulted in
longer ownership cycles, which in turn is driving more
business to the service lanes. This opportunity comes
with challenges like hiring and retaining quality technicians
to help with the influx of business and ensuring
that the best rates for warranty repairs
are being received.
Today's Fixed Ops managers need
to leverage every chance to get paid
more money for every technician
hour and every part charged, regardless
of the type of the customer. In
other words, if the warranty repair
rates are not equal to rates for similar
customer pay jobs, there is a loss to
the dealership.
36
STATE WARRANTY STATUTES
if the warranty repair
rates are not equal to
rates for similar
customer pay jobs,
there is a loss to
the dealership
Thanks to the state laws (statutes) mandating that
dealers are reimbursed for warranty repairs at the same
rates that are being charged for customer pay repairs,
dealers can avoid this problem. However, the process
for obtaining the rate increases can be cumbersome
and time consuming. So, it's best to hire a professional
agency to do it for you. Remember, the math associated
with the rate calculation is not the only factor requiring
attention. The statute and ensuring
that you are in compliance with the
various manufacturer's requirements
must be interpreted and factored in
as well.
BEST PRACTICES FOR
WARRANTY RATE INCREASE
If dealerships follow some best practices,
they can overcome these challenges
and increase profits from
warranty operations. These best

Fixed Ops Magazine 2022 Vol 19-6

Table of Contents for the Digital Edition of Fixed Ops Magazine 2022 Vol 19-6

Fixed Ops Magazine 2022 Vol 19-6 - 1
Fixed Ops Magazine 2022 Vol 19-6 - 2
Fixed Ops Magazine 2022 Vol 19-6 - 3
Fixed Ops Magazine 2022 Vol 19-6 - 4
Fixed Ops Magazine 2022 Vol 19-6 - 5
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Fixed Ops Magazine 2022 Vol 19-6 - 36
Fixed Ops Magazine 2022 Vol 19-6 - 37
Fixed Ops Magazine 2022 Vol 19-6 - 38
Fixed Ops Magazine 2022 Vol 19-6 - 39
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Fixed Ops Magazine 2022 Vol 19-6 - 46
Fixed Ops Magazine 2022 Vol 19-6 - 47
Fixed Ops Magazine 2022 Vol 19-6 - 48
Fixed Ops Magazine 2022 Vol 19-6 - 49
Fixed Ops Magazine 2022 Vol 19-6 - 50
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Fixed Ops Magazine 2022 Vol 19-6 - 57
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