Fixed Ops Magazine 2022 Vol 19-6 - 62

ADMIN DEPARTMENT BY SARAH VANTINE
WINNING THE
EMPLOYEE
RETENTION
GAME
" Please be patient. We're short staffed. "
T
hat might be the top quote for 2022. It has been
heard across restaurants, schools, doctors' offices,
and small businesses where customer experience
became less than ideal because of staffing
challenges. The result? Customers and employees are
feeling the constriction from extended wait times, unfavorable
treatment, and stressful circumstances.
EMPLOYEE RETENTION CONSIDERATIONS
When we think about employee retention, we feel the
impact of the personnel void, but may not understand
the financial implications of employee
turnover. A dealership's success
is dependent on retention of customers
and retention of talent. How
do we address both obstacles to
create meaningful results? It begins
with understanding the data, creating
the right culture, and creating
opportunities.
A dealership's
success is dependent
on retention of
customers and
retention of talent.
62
UNDERSTANDING EMPLOYEE PERCEPTION
OF ADVANCEMENT OPPORTUNITIES
Increasing employee retention is not as simple as
throwing a pizza party for a good sales month. Employees
need a variety of fulfillment opportunities. To
truly impact retention, data encompassing the whole
employee experience is more critical than ever. If you
begin understanding your dealership's culture needs,
you must start with understanding your employees'
perception. 45% of employees who leave companies
cite concern over a lack of advancement
opportunity. Furthermore,
employees who don't believe they
can achieve their career goals with
a current employer are twelve times
more likely to consider leaving for
another opportunity. Each dealership's
retention and employee net
promoter metrics look slightly different
across departments, job type,
tenure, and role, but all of these

Fixed Ops Magazine 2022 Vol 19-6

Table of Contents for the Digital Edition of Fixed Ops Magazine 2022 Vol 19-6

Fixed Ops Magazine 2022 Vol 19-6 - 1
Fixed Ops Magazine 2022 Vol 19-6 - 2
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Fixed Ops Magazine 2022 Vol 19-6 - 62
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