As you can see this process is simple and efficient. In addition, it will not tax your current operation. If the vehicle is being sold off the lot, you can schedule the electrician immediately after the vehicle purchase. If the vehicle is being ordered, the charger install can be pre-scheduled with an electrician in advance of delivery of the vehicle. These days, the second scenario is highly likely and very customer-service friendly. Especially in the case of a first-time EV owner, the customer typically wants to have the charger installed in their home prior to the delivery of the vehicle. This is also parts department friendly since it does not require the inventory of the charging hardware which means no negative impact for holding costs and obsolescence. Since a licensed local electrician is performing the installation, the liability for faulty installations also lie elsewhere. And the charger itself has its own manufacturer's warranty. There is no liability in this area either. The home charger process is not complicated WHAT IS THE 3RD PARTY ACTUALLY DOING FOR YOU? They are making a phone call. They are making a phone call for your customer. Do you want someone else helping your customer with their charger? Don't you want to be the point person? You should be THAT partner to your customers. You should be offering them something they NEED to have at the time they require it. This product lives at their home. It is there 24 hours a day. And if you think about it, it can even outlast their vehicle. Some customers may want it installed prior to taking delivery of their vehicle. This is a way to anchor yourself into your customer's new lifestyle, strengthening your relationship and increasing loyalty for future purchases. Providing your customers with a home charging option during F&I office discussions does this, if not earlier in discussions prior to delivery. MARCH APRIL 2022 || FIXED OPS MAGAZINE 31