Fixed Ops Magazine - 2022 Vol19 02 - 41

performing at much less) with a target of 120% within
nine months. Top performers achieve 150% technician
labor efficiency.
A technician who will not improve their production under
this incentive pay model should be replaced, considering
the drain on resources otherwise.
THE BONUS PAY PLAN TELLS ALL
I mentioned I worked out a bonus pay plan for the dealer
who was having a major problem with lost production
time. Once that new production program was in place,
we set an initial labor efficiency goal of 80% (it had been
Dustin Jones is a Performance
Manager for
recon software company
Rapid Recon. In
this capacity, he works
directly with dealership
managers to improve
their reconditioning
workflow efficiency and
performance. Jones
joined Rapid Recon in
2020 after 14 years in the automotive aftermarket and
fixed operations with several multi-store groups, including
Lithia. He holds a Nissan Award of Excellence
in Service Advising.
MARCH APRIL 2022 || FIXED OPS MAGAZINE
41
http://rapidrecon.com

Fixed Ops Magazine - 2022 Vol19 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 02

Fixed Ops Magazine - 2022 Vol19 02 - 1
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