Fixed Ops Magazine - 2022 Vol19 02 - 48

SERVICE DEPARTMENT BY JOE McCUE
THREE
" C " s OF
WARRANTY
These three " C " s - the gift that just keeps giving
I
f there wasn't already enough diversity constantly
being thrown at the service management teams
of today, let's now consider the three- " C " s (Complaint,
Cause, and Correction) of Warranty Claims for
a moment just to increase the fun.
THE " FUN " OF WARRANTY CLAIMS
And what fun is that? Let's start with the fact that OEMs
seem to be changing the content needed for warranty
claim submission and payment.
Have your technicians ever been
documenting what you thought was
that perfect write-up throughout
half of the year and then suddenly,
the OEM tells you that your story is
incomplete and no longer acceptable?
Now you are going to need
some type of additional information
for payment.
Or what about the often heard
statement that Dealers are ten times
48
OEMs seem to be
changing the content
needed for warranty
claim submission
and payment.
more likely to get audited by the manufacturer than
by the IRS. Experts say the number two reason for
a warranty debit is improper documentation of the
Complaint, Cause and/or Correction. With the ever-increasing
amount of automotive technology available
along with the advent of more and more electric vehicles,
it is no surprise that these repair event writeups
keep getting more and more complicated. The
OEM specific information required keeps increasing
with now necessary items like vendor codes, repair
validation codes, flush codes, setup
codes, refrigerant charge codes,
programming codes, etc...
HOW DOES A TECHNICIAN
REMEMBER IT ALL?
Many times the technician does not
remember all of it. In that case, a visit
from the warranty administrator
will be required. The warranty administrator
checks all of the warran

Fixed Ops Magazine - 2022 Vol19 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 02

Fixed Ops Magazine - 2022 Vol19 02 - 1
Fixed Ops Magazine - 2022 Vol19 02 - 2
Fixed Ops Magazine - 2022 Vol19 02 - 3
Fixed Ops Magazine - 2022 Vol19 02 - 4
Fixed Ops Magazine - 2022 Vol19 02 - 5
Fixed Ops Magazine - 2022 Vol19 02 - 6
Fixed Ops Magazine - 2022 Vol19 02 - 7
Fixed Ops Magazine - 2022 Vol19 02 - 8
Fixed Ops Magazine - 2022 Vol19 02 - 9
Fixed Ops Magazine - 2022 Vol19 02 - 10
Fixed Ops Magazine - 2022 Vol19 02 - 11
Fixed Ops Magazine - 2022 Vol19 02 - 12
Fixed Ops Magazine - 2022 Vol19 02 - 13
Fixed Ops Magazine - 2022 Vol19 02 - 14
Fixed Ops Magazine - 2022 Vol19 02 - 15
Fixed Ops Magazine - 2022 Vol19 02 - 16
Fixed Ops Magazine - 2022 Vol19 02 - 17
Fixed Ops Magazine - 2022 Vol19 02 - 18
Fixed Ops Magazine - 2022 Vol19 02 - 19
Fixed Ops Magazine - 2022 Vol19 02 - 20
Fixed Ops Magazine - 2022 Vol19 02 - 21
Fixed Ops Magazine - 2022 Vol19 02 - 22
Fixed Ops Magazine - 2022 Vol19 02 - 23
Fixed Ops Magazine - 2022 Vol19 02 - 24
Fixed Ops Magazine - 2022 Vol19 02 - 25
Fixed Ops Magazine - 2022 Vol19 02 - 26
Fixed Ops Magazine - 2022 Vol19 02 - 27
Fixed Ops Magazine - 2022 Vol19 02 - 28
Fixed Ops Magazine - 2022 Vol19 02 - 29
Fixed Ops Magazine - 2022 Vol19 02 - 30
Fixed Ops Magazine - 2022 Vol19 02 - 31
Fixed Ops Magazine - 2022 Vol19 02 - 32
Fixed Ops Magazine - 2022 Vol19 02 - 33
Fixed Ops Magazine - 2022 Vol19 02 - 34
Fixed Ops Magazine - 2022 Vol19 02 - 35
Fixed Ops Magazine - 2022 Vol19 02 - 36
Fixed Ops Magazine - 2022 Vol19 02 - 37
Fixed Ops Magazine - 2022 Vol19 02 - 38
Fixed Ops Magazine - 2022 Vol19 02 - 39
Fixed Ops Magazine - 2022 Vol19 02 - 40
Fixed Ops Magazine - 2022 Vol19 02 - 41
Fixed Ops Magazine - 2022 Vol19 02 - 42
Fixed Ops Magazine - 2022 Vol19 02 - 43
Fixed Ops Magazine - 2022 Vol19 02 - 44
Fixed Ops Magazine - 2022 Vol19 02 - 45
Fixed Ops Magazine - 2022 Vol19 02 - 46
Fixed Ops Magazine - 2022 Vol19 02 - 47
Fixed Ops Magazine - 2022 Vol19 02 - 48
Fixed Ops Magazine - 2022 Vol19 02 - 49
Fixed Ops Magazine - 2022 Vol19 02 - 50
Fixed Ops Magazine - 2022 Vol19 02 - 51
Fixed Ops Magazine - 2022 Vol19 02 - 52
Fixed Ops Magazine - 2022 Vol19 02 - 53
Fixed Ops Magazine - 2022 Vol19 02 - 54
Fixed Ops Magazine - 2022 Vol19 02 - 55
Fixed Ops Magazine - 2022 Vol19 02 - 56
Fixed Ops Magazine - 2022 Vol19 02 - 57
Fixed Ops Magazine - 2022 Vol19 02 - 58
Fixed Ops Magazine - 2022 Vol19 02 - 59
Fixed Ops Magazine - 2022 Vol19 02 - 60
Fixed Ops Magazine - 2022 Vol19 02 - 61
Fixed Ops Magazine - 2022 Vol19 02 - 62
Fixed Ops Magazine - 2022 Vol19 02 - 63
Fixed Ops Magazine - 2022 Vol19 02 - 64
Fixed Ops Magazine - 2022 Vol19 02 - 65
Fixed Ops Magazine - 2022 Vol19 02 - 66
Fixed Ops Magazine - 2022 Vol19 02 - 67
Fixed Ops Magazine - 2022 Vol19 02 - 68
https://www.nxtbookmedia.com