Fixed Ops Magazine - 2022 Vol19 02 - 49

ty claims for accuracy, missing content and/or information.
An incomplete repair event story requires this
person to chase down the technician and task the tech
with re-writing the story or adding the pertinent information
to get the claim paid. Then, of course, some
stores have that one unapproachable veteran technician
who is like a bear with a thorn in his foot. That
could require engaging the service director so he/she
can personally get the current information from the
tech and establish the need for additional composition
assistance going forward.
In most cases, today's service management team's
daily responsibilities stretch beyond what anyone can
possibly achieve on any given day. Having said that,
the comprehensive training for new technicians to
write that perfect OEM compliant repair event story
falls to either the senior technician working beside
him/her or the warranty administrator who is equally
as busy.
REPAIR EVENT WRITE-UPS - HOW MUCH
TIME DOES IT TAKE?
Have you ever given any thought to how much time
these repair event stories take to write? Consider that
each technician works on an average of about five cars
per day with probably two stories per R/O. Multiply
that by the number of technicians you employ. So, depending
on how many techs you have, the number of
hours spent on this task each month can easily be in
the hundreds.
One suggestion for improvement is that OEM policy
and procedure manuals could benefit from one page
of explicit directions for a technician to simply read,
fully understand, and grasp exactly how to write an
approved claim.
We could go on and on about the different aspects
of training, methods, and processes of writing proper
MARCH APRIL 2022 || FIXED OPS MAGAZINE
49

Fixed Ops Magazine - 2022 Vol19 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 02

Fixed Ops Magazine - 2022 Vol19 02 - 1
Fixed Ops Magazine - 2022 Vol19 02 - 2
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