Fixed Ops Magazine - 2022 Vol19 03 - 54

PARTS DEPARTMENT BY BRYAN LEVENSON
SERVICE
TECHS
AND DATA
ACCESS
Rise of the Smartphone in the Automotive Bay
F
or the past 30 years, Technicians have almost
exclusively used desktop computers to access
repair information to service vehicles. Why?
* Is it the difficulty of accessing Wiring Diagrams, TSBs
and other rich content on a smartphone versus a desktop
computer?
* Is it because there has been a bit of a void of mobile
software innovation for repair Technicians as a whole?
* In many cases, desktop computers
have been the only available technology
for Technicians in Shops but
that is now changing...
Desktop Computers have been the
main source for service repair information,
such as parts and services
content, in the Automotive Bay. The
digital and physical challenges that
computer workstations present to
54
contemporary Technicians are significant. Current research
indicates that the modern Technician is using
his or her smartphone a lot to get work done.
CHALLENGES ALL TECHS
MUST OVERCOME
Here are the challenges all Techs must overcome, not
only day to day but sometimes hourly:
Current research
indicates that the
modern Technician is
using his or her
smartphone a lot
to get work done.
Digital Challenges:
1. Technicians have to navigate
through multiple software systems.
Technicians may have anywhere between
4 to 6 software programs
open at one time to identify (personal
ID), research (search), test (Pinpoint
Test), record (today typing in
their notes into a DMS), fix (tools in
hand) and transact (order a part).

Fixed Ops Magazine - 2022 Vol19 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 03

Fixed Ops Magazine - 2022 Vol19 03 - 1
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