Fixed Ops Magazine - 2022 Vol19 04 - 17

when beginning to maximize the capacity of the technicians
already in your service drive.
* SCHEDULED TIME - The time that each technician
is scheduled to be working is their scheduled
time. This excludes holidays, vacations, and training.
Scheduled time is the starting point for creating a
projection.
* PRESENT TIME - This type of time accounts for
how long each technician is onsite and available for
work. Considerations here include individuals who
are late, leave early, call in sick, etc.
* ASSIGNED TIME - Assigned Time
is the time that each technician is
assigned to a job and is expected
to be working. Time moving vehicles
and time at the parts counter
are included.
* BOOKED TIME - The time each technician is paid
for a job they performed is booked time. Often,
booked time can exceed assigned times.
Time
is a precious
commodity.
* SECOND, MEASURING PRODUCTIVITY
OF TECHNICIANS
Once you have analyzed how your technicians are utilizing
their time, you can then measure their productivity.
The goal, of course, is to be 100% productive and/or
efficient (depending on your OEM's language). Productivity
is a measurement of the percentage of the hours
that the technician is present are assigned.
Service Advisors are responsible
for selling the needed volume of
work, while management that assigns
the work is responsible for keeping
the shop as busy as possible.
JULY AUGUST 2022 || FIXED OPS MAGAZINE
17

Fixed Ops Magazine - 2022 Vol19 04

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 04

Fixed Ops Magazine - 2022 Vol19 04 - 1
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