matter to many candidates because these driving positions are temporary jobs in their minds anyway. The knee-jerk reaction to offset driver shortages is to pull the counter/warehouse staff, porters, retired cousin Louie, or even the parts manager himself, and put one of them behind the wheel to get the delivery route covered. Taxing these human resources can mean customers will wait longer for orders to be processed, and any new customer inquiries might go unanswered because the generals are in the trenches. As the dealer van finally arrives with the parts, one might The ultimate goal of every wholesale parts department is to make money selling parts. wonder if the repair facility really cares about the nice vehicle wrap, or if they just wanted their order filled three days ago? Needless to say, this band-aid perpetuates the dysfunction and exacerbates the problem. REALIZING THE ULTIMATE GOAL OF MAKING MONEY SELLING PARTS These experiences and problems are all too familiar for most managers. The simple solution is to step back and rethink exactly what they are trying to achieve. The ultimate goal of every wholesale parts department is to make JULY AUGUST 2022 || FIXED OPS MAGAZINE 53