Fixed Ops Magazine - 2022 Vol19 05 - 30

Along with having previous recommendations and vehicle
history at their fingertips, the advisor can pull up
previous digital inspections and compare the tire wear
pictures to the same tires on the vehicle showing the
additional wear that has occurred since the last visit.
The advisor can walk around the vehicle and " Show and
Sell " the customer what they need and why. At the same
time, the advisor can be documenting body damage so
it is not blamed on the dealership personnel.
TABLET TECHNOLOGY IS VALUABLE
DURING INSPECTIONS
Performing a digital inspection using a tablet will help
the service department get more value out of the time
spent on each inspection. The inspection technician will
use digital photos, or even video, to plainly show drivers
what they have found. Canned notes and recommendations,
in a language that the customer understands,
are added with a couple taps of the finger on the tablet.
The urgency of what has been found is clearly denot30
ed
by choosing a Red, Yellow, or Green colored swatch.
Every bit of information captured and stored digitally is
available to the advisor immediately or in the future. No
copying or translating is needed. No data is lost.
The digital inspection is sent to the driver by text message
so they can open it up and view the results immediately.
Looking over the pictures and descriptions,
they are given an experience similar to looking at their
vehicle on the lift in the shop. The estimated costs can
be added to the inspection or exist as a separate document.
Drivers can authorize all repairs via a text message
that is time and date stamped.
DIGITAL COMMUNICATIONS SOFTWARE
KEEPS CUSTOMERS ENGAGED
The above is just a small example of the technology
waiting to transform your service process. Technology
is available that touches every part of the service cycle,
keeping your customers engaged and returning them

Fixed Ops Magazine - 2022 Vol19 05

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 05

Fixed Ops Magazine - 2022 Vol19 05 - 1
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