Fixed Ops Magazine - 2022 Vol19 05 - 38

they had another position for him as soon as he had
you settled into his old role. One and a half days later,
you found out that the other spot they had for him
didn't fit his aptitude or financial needs, so he just quit.
Remembering all of this, you walk into the office, say
your hellos, shake hands with the big boss, and don't
even make eye contact with the new guy. Your boss
asks you how you think things are going and asks what
your plan is to fix the poor morale, drop in CSI, the
drop in customer pay work, unnecessary increase of
expenses, or whatever other problem exists that you
have been too busy to attend to because you were
focusing on other stuff.
You're on the spot, vague answer sounds something
like: " Well, we are just going to keep after them, " or
" I'm just going to get their heads back in the game, " or
" We have been on top of that already, " but what you
really feel like saying is: " Oh, you noticed that, huh? I
didn't think you paid that much attention to what's go38
ing
on back here as long as I was keeping disgruntled
customers out of your office. It's hard to pay attention
to the real problems in running a business when all you
ever do is drill me on reports and tell us how you used
to do things! "
You don't really say what you want to say, but after
you give your cliché answer, the boss surprises you
with a simple question; " What does all that mean? "
Now you are perplexed. All you can really say is, " Well,
Boss, I don't have a plan. Everything has been going
along steadily, and you've never asked about this stuff
before, so I figured it wasn't a big deal, so I never worried
about it either. I've been staying busy with Tech of
the month programs, policy control, discounts, mailing
out coupons, handling customer concerns, going to
lunch with other employees, fixing broken equipment,
ordering new special tools, fighting with the parts department
over their new matrix pricing, and arguing
with the accounting office about how much of the
paid google ads I should get charged for. "

Fixed Ops Magazine - 2022 Vol19 05

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 05

Fixed Ops Magazine - 2022 Vol19 05 - 1
Fixed Ops Magazine - 2022 Vol19 05 - 2
Fixed Ops Magazine - 2022 Vol19 05 - 3
Fixed Ops Magazine - 2022 Vol19 05 - 4
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