Fixed Ops Magazine - 2022 Vol19 05 - 66

INDUSTRY UPDATE
During the last 30 days, I have spoken with automotive
professionals from across the United States, Canada,
and Australia and what I have found is that enthusiasm
is strong for Fixed Operations for the foreseeable
future. It is true that part shortages continue but the
supply chain is getting it together. Combine that with
a cooling economy and most believe part shortages
will become less of an issue as 2023 plays out. Quality
technicians are still hard to find, as we have been writing
about in this magazine for the last two years. The
best managers are focusing on tech retention, tech
training, and homegrown technicians' growth programs
rather than simply competing in the job market
to recruit technicians from other stores. I hope you are
benefiting from the stories we have published here.
One of the most important challenges for Fixed Operations
is mitigating customer defection from your service
department. With new car production reduced,
service business on older vehicles will be new territory
from some dealers. Since these older vehicles are often
customer pay, finding affordable yet profitable options
will be important. Having your service advisors develop
a conversational approach with your customers to learn
their plan for the car will help uncover the best service
options and avoid customer defection over what the
customer might see as unreasonable repairs.
I believe we all realize the industry is proceeding
ahead toward Electric Vehicle powertrains. By year's
end, it could be approaching 10% of the new vehicle
business. It will be some time before it directly affects
routine service, but preparing for what is coming is
critical for your long-term success. I have learned not
to fight change, but develop strategies that will benefit
business for the long term. Here at Fixed Ops Magazine,
we look forward to bringing you more articles on
how dealers are preparing for this change. Let's work
together to find ways to make your store the best it
can be.
DIRECTORY OF ADVERTISERS
ADMI
ASI Doors
BendPak / Autostacker
BG Products, Inc.
BODYGUARD / Banalogic
BOLT ON TECHNOLOGY
CallRevu
CDK Global
Dealer Scanning
DEALER-FX
DealerPRO Training
Dynatron
FIXED OPS DIGITAL
GMS - Convenient Brands
GoMoto
HÓ¦RMANN Doors
HUNTER Engineering Company
Infomedia
InteliChek 1
InteliChek 2
Mighty Distributing System
NitroFill
Proactive Dealer Solutions
Rapid Recon
RepairPal
RevolutionParts
RYTEC Doors
Solera AutoPoint
Solera Dealer Socket CRM
Solera Dealer Solutions
Solera Titling
Solera Vehicle Solutions
RON OVERS - PUBLISHER
FIXED OPS MAGAZINE
714-803-5476
RON@FIXEDOPSMAG.COM
66
TCC Total Customer Connect
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Fixed Ops Magazine - 2022 Vol19 05

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 05

Fixed Ops Magazine - 2022 Vol19 05 - 1
Fixed Ops Magazine - 2022 Vol19 05 - 2
Fixed Ops Magazine - 2022 Vol19 05 - 3
Fixed Ops Magazine - 2022 Vol19 05 - 4
Fixed Ops Magazine - 2022 Vol19 05 - 5
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Fixed Ops Magazine - 2022 Vol19 05 - 68
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