FEATURE BY JOSH ALLEN SERVICE THAT NEVER CUTS CORNERS A kiosk is ultimately a service check-in process that never cuts corners P ut yourself into the shoes of your customer on the day of their service appointment. 8:20 AM: You pull up and see a line of cars waiting in the service drive. You decide to find a parking spot so you can get checked in. 8:25 AM: After parking, you head toward the door to check in. You're met with what looks like confusion, disorganization and a line at the desk that's five customers deep. 8:30 AM: As you wait in line, you contemplate if it's going to be worth spending what seems like your whole morning to get an oil change. 8:45 AM: You finally reach the counter and the advisor begins asking you for the make and model of your car, if you've had service done at the dealership before, and your personal information. 8:50 AM: Now come more questions. Do you also want 20 to change your air filter today? What about a tire rotation? Can we appraise your vehicle to see how much it's worth? What is supposed to be a simple check-in feels like an interrogation. 9:00 AM: The advisor takes your keys, and you grab a seat in the waiting room. 10:00 AM: The advisor calls your name, returns with your keys, and gets ready to check you out. An hour for service? Not too bad.