confusion when the invoice is presented and he either gets the customer to pay more than he expected or writes off some portion of the work. What happens if the advisor doesn't present the work at all because he doesn't have time or assumes the customer will say " no " ? You miss out on revenue and follow up opportunities. At the end of the day, every corner cut in the service check-in process impacts your bottom line. It is crucial to address these issues and implement a consistent, streamlined check-in process to ensure a positive experience for customers and employees. The key is to be well-organized and in control. Technology is an easy way to do this without changing your whole process. 22 But before we look inward, let's look outward as automotive retail isn't the only industry facing these challenges. HOW CAN YOU FIX THIS? Think about your last experience with an airline or at a movie theater. Did you check in for your flight or get a ticket for a movie at the counter? What about the food industry? How often do you use Apple Pay or a tabletop, contactless tablet to pay for your dinner bill or order food to go? The key is to be well-organized and in control. These other industries are finding ways to offer convenience to their customers, while allowing employees to be just as productive, if not more.