Fixed Ops Magazine - 2023 Vol 20 02 - 41

over, the aftermarket/aftersale category traditionally
thrives during economic downturns and other challenging
environments (including vehicle supply interruptions),
enabling businesses to invest and grow while
many of their competitors are retrenching. In short, investing
in solutions that eliminate barriers to customer-pay
parts and service revenue makes good sense.
As the premier provider of parts, tire, and service data
and other solutions to the aftermarket, companies like
Epicor have specialized in helping independent service
providers capture the lion's share of the all-makes/
all-models/all-years market. Through our nearly 50
years in the automotive space, the
company has also gained deep insight
into the needs and preferences
of vehicle owners as well as the
competitive challenges facing dealers
seeking entry into this lucrative
category.
The path to success, regardless of
your current aftersale growth strategy,
begins with access to superior parts, tire, vehicle,
and labor data.
HOW YOU DO IT TODAY
For many dealers, a customer-pay service opportunity
arises almost by accident. Not only do few dealers aggressively
market their parts, tire, and service offerings
to the owners of older vehicles, but they lack the data
and connectivity to efficiently and profitably get the
right parts and tires to the right place at the right time.
For many dealers,
a customer-pay service
opportunity arises
almost by accident.
Think about a non-dealer-name plate brake job. Your
service writer will most likely have to abandon his/her
normal workflow. First, phone calls
to a selection of local parts providers
will be needed to identify the
required parts and supplies for the
job, along with pricing and availability.
Hopefully, the parts counter
person will offer recommendations
of related parts and service steps
often necessary for a brake repair
on the vehicle in your bay.
MARCH APRIL 2023 || FIXED OPS MAGAZINE
41

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Fixed Ops Magazine - 2023 Vol 20 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol 20 02

Fixed Ops Magazine - 2023 Vol 20 02 - 1
Fixed Ops Magazine - 2023 Vol 20 02 - 2
Fixed Ops Magazine - 2023 Vol 20 02 - 3
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