Fixed Ops Magazine - 2023 Vol 20 02 - 46

BRUSH-UP ON TECHNICAL SKILLS
Service staff members use a lot of different technology
tools and programs throughout the work day. From
multi-point inspection software to the CRM to texting
applications - there's a lot to master. Sales meetings
are an excellent time to help staff brush-up on technical
skills. Pick a different topic each day and be prepared
with an illustration of the good and the bad.
For example: a CRM entry that is complete and one that
needs more detailed notes, or a customer text that is
great and one that needs to be more professional.
If your service advisors and technicians shoot and share
vehicle videos to upsell recommended services, make
sure you're practicing quality control. Too many videos
are shaky, confusing, or just plain terrible because staff
have not been taught the proper way to film a walkaround.
Take the time to demonstrate proper technique,
share examples of great videos, and acknowledge
those who have mastered the skill.
Why should these aspects of sales in the Service Department
get all the attention? It's time your Service
Department got some training through team meetings
on soft and technical skills as well as sales tactics. After
all, you count on fixed ops to keep your lights on.
Tiffany Peeler is Vice
President of Sales &
Operations at Proactive
Dealer Solutions, a leading
provider of training,
software, and BDC solutions
for the automotive
industry.
46

Fixed Ops Magazine - 2023 Vol 20 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol 20 02

Fixed Ops Magazine - 2023 Vol 20 02 - 1
Fixed Ops Magazine - 2023 Vol 20 02 - 2
Fixed Ops Magazine - 2023 Vol 20 02 - 3
Fixed Ops Magazine - 2023 Vol 20 02 - 4
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Fixed Ops Magazine - 2023 Vol 20 02 - 45
Fixed Ops Magazine - 2023 Vol 20 02 - 46
Fixed Ops Magazine - 2023 Vol 20 02 - 47
Fixed Ops Magazine - 2023 Vol 20 02 - 48
Fixed Ops Magazine - 2023 Vol 20 02 - 49
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Fixed Ops Magazine - 2023 Vol 20 02 - 57
Fixed Ops Magazine - 2023 Vol 20 02 - 58
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Fixed Ops Magazine - 2023 Vol 20 02 - 60
Fixed Ops Magazine - 2023 Vol 20 02 - 61
Fixed Ops Magazine - 2023 Vol 20 02 - 62
Fixed Ops Magazine - 2023 Vol 20 02 - 63
Fixed Ops Magazine - 2023 Vol 20 02 - 64
Fixed Ops Magazine - 2023 Vol 20 02 - 65
Fixed Ops Magazine - 2023 Vol 20 02 - 66
Fixed Ops Magazine - 2023 Vol 20 02 - 67
Fixed Ops Magazine - 2023 Vol 20 02 - 68
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