Fixed Ops Magazine - 2023 Vol20 01 - 20

FEATURE INTERVIEW WITH SHON KINGREY
THE
PROCESS AGENT!
A
An Interview with Shon Kingrey
family-owned dealership of seven stores and
three collision centers that's been in business
for 97 years and is so employee-focused that
all doors close at 6 pm so everyone makes it home
in time for dinner. Sounds like a great place to work,
right? It checked every box for Shon Kingrey. He took
the position of Vice President Fixed Operations at Wisconsin's
Kayser Automotive Group in October of 2022.
The values and leadership at Kayser were on-point,
but the fixed operations department needed help
growing to the next level. Kingrey saw the challenges
and jumped in with both feet. " I interviewed all over
the country and chose snowy Wisconsin because the
owners are the real deal, " he said. " They are willing to
make an investment in the future of fixed ops and I am
excited to help them do it. "
MEETING CHALLENGES HEAD-ON
Kingrey is no stranger to tackling challenging situations.
He was at Step One Auto Group when Covid-19
swept the country and thousands of dealerships were
20
forced to shutter operations. Under his leadership,
all service departments stayed open. He also spearheaded
a program of free vehicle pick-up and delivery
to better help customers during the pandemic. " I'm
a process agent, " he explained. " We never missed a
day or shut down a shop because we had processes
in place to protect our employees and our customers. "
THE ROAD TO FIXED OPS SUCCESS
Kingrey honed his leadership skills as a helicopter
crash crew chief in the U.S. Marines. " Boot camp was
the best education I ever got, " he said. " I learned structure,
process, discipline, and that procrastination is not
an option. You learn to deal with problems today, and
I tell that to all my service advisors. "
An injury landed him in a foot cast for 26-months
and necessitated that he retire from the military. He
returned to his home state of Iowa. That's where a
routine oil change appointment led to a new career.
While waiting for his vehicle, he fell into a conversation
with the dealer principal and ended up joining

Fixed Ops Magazine - 2023 Vol20 01

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol20 01

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