Fixed Ops Magazine - 2023 Vol20 01 - 40

an excellent place for employees to ask questions and
get help from co-workers.
STRATEGY NUMBER FOUR:
FOCUS ON CUSTOMER SERVICE
Happy customers lead to happy employees and increased
CSI scores. When your team provides excellent
customer service, they feel a sense of pride and ownership
in their work. As a result, they are more likely to be
engaged in their work. There are many ways to improve
your customer service. One way is to train your team to
provide excellent customer service. Another way is to
set up a system where employees can give feedback on
their customer service experiences. You can then use
this feedback to make improvements.
STRATEGY NUMBER FIVE:
FOCUS ON EMPLOYEE GROWTH
Ensuring that your team gets adequate training to
succeed in their roles is the first step, but store leadership
must be prepared to offer individual employees
more opportunities to learn and grow. Offering to
cross-train so that every team understands their role
and the roles of every department in the store will not
only build engagement and team unity, but it can also
create new opportunities.
Additionally, managers should not rely on individual
contributors to start the conversation about advancement
or education. Instead, through ongoing coaching,
they should understand their employees' strengths and
direct them to opportunities for professional development,
whether that means a promotion or deeper
expertise in their current role.
Also remember that growth isn't a means to an end. It
must lead to career advancement opportunities. Show
your employees that you are invested in their future by
providing them with a clear advancement roadmap to
follow. When you provide opportunities for employees
to move up within your company, you engage them and
encourage them to stay with your company long-term.
STRATEGY NUMBER SIX:
FOCUS ON RECOGNITION
Several factors contribute to employee engagement,
but recognition and appreciation are two of the most
important. According to a study by Glassdoor, 78%
of employees say they would stay with their current
employer if they felt management appreciated their
work. Yet only one in three employees report feeling
valued at work. This is a problem because employees
are less likely to be engaged in their work when they
don't feel appreciated.
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Fixed Ops Magazine - 2023 Vol20 01

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol20 01
