HRO Today April 2014 - 34

Learning
* Many employers are facing an increasing skills shortage
as well as engagement problems, says Gary Bragar,
HR outsourcing researching director at NelsonHall.
Corporate learning programs can help with both.
" Several studies have shown that at least 50 percent
of employees do not feel engaged at work and would
change jobs tomorrow if they could, " Bragar says.
" Talent development is critical not just for specific job
skills, but also for career development, and to retain
skilled employees as companies recognize the shortage
of talent in the marketplace. "
* Companies are also realizing that it's not enough to
learn if employees are happy, " they need to learn
whether they are fulfilled and productive, " says Adam
Stedham, senior vice president of learning solutions, at
GP Strategies.
" If an employee is productive but not fulfilled, then
they are a flight risk and that needs to be addressed, "
Stedham says. " But if they are fulfilled but not
productive, then the company needs to figure out how
[the employees] can better add value. "
* Retaining people is important, but retaining customers
is more important, says Edward Trolley, vice president
of managed training services at NIIT. Research indicates
that one of the primary reasons customers leave
companies is because the person they've been doing
business with left the company and their relationship
was broken, Trolley says. " If keeping every person on the
payroll forever does not help a company accomplish its
objectives, then what's the point? "
* Steven Stone, vice president of member contact
learning at USAA Bank in San Antonio, Texas, says many
companies " miss the pitch " in manager development.
" Recognizing there may be some degree of truth in the
old adage, 'employees don't leave companies, they leave
managers,' one way to improve retention is to address
the need to create a better manager with stronger skill
sets, knowledge, and experience, " Stone says. " That, I
feel, is a key driver for learning organizations to help
combat the loss of talent as the recovery from the
recession opens up more tempting opportunities for
employees. "
[34]
HRO TODAY MAGAZINE | APRIL 2014
According to a 2013 NelsonHall
survey of 24 learning BPO
providers in North America,
Europe, and Asia Pacific, 55
percent of the market is now
e-learning, including virtual
instructor-led training, and is
expected to grow another 5
percent in 2014.
Current State of Spend
According to TrainingIndustry.com, roughly 58 percent
of employers' training budgets on average is spent on
insourced resources, while 42 percent on average is spent on
external suppliers. Overall, budgets collectively increased 15
percent in 2013.
Companies outsource for centralization of learning
management and administration, content development, and
for advice on which technology can be integrated to reduce
overall costs while increasing participation, says Mark Oliver,
managing director of Raytheon Professional Services, EMEA.
Buyers that have learning programs in multiple sites often
have multiple spends, so they are looking for providers to
identify areas of inefficiencies and redundancies, Oliver says.
However, employers typically don't completely outsource
high-potential learning-that tends to be kept close to the
vest, with specialist elements given to third parties.
Buyers are also trying to increase flexibility through crosstraining
and role standardization, and are looking to design
standardized training components around best practices,
Stedham says.
" Some markets have the bandwidth for e-learning and some
don't, or are not allowed to for certain content, such as
http://www.TrainingIndustry.com

HRO Today April 2014

Table of Contents for the Digital Edition of HRO Today April 2014

HRO Today April 2014 - 1
HRO Today April 2014 - 2
HRO Today April 2014 - 3
HRO Today April 2014 - 4
HRO Today April 2014 - 5
HRO Today April 2014 - 6
HRO Today April 2014 - 7
HRO Today April 2014 - 8
HRO Today April 2014 - 9
HRO Today April 2014 - 10
HRO Today April 2014 - 11
HRO Today April 2014 - 12
HRO Today April 2014 - 13
HRO Today April 2014 - 14
HRO Today April 2014 - 15
HRO Today April 2014 - 16
HRO Today April 2014 - 17
HRO Today April 2014 - 18
HRO Today April 2014 - 19
HRO Today April 2014 - 20
HRO Today April 2014 - 21
HRO Today April 2014 - 22
HRO Today April 2014 - 23
HRO Today April 2014 - 24
HRO Today April 2014 - 25
HRO Today April 2014 - 26
HRO Today April 2014 - 27
HRO Today April 2014 - 28
HRO Today April 2014 - 29
HRO Today April 2014 - 30
HRO Today April 2014 - 31
HRO Today April 2014 - 32
HRO Today April 2014 - 33
HRO Today April 2014 - 34
HRO Today April 2014 - 35
HRO Today April 2014 - 36
HRO Today April 2014 - 37
HRO Today April 2014 - 38
HRO Today April 2014 - 39
HRO Today April 2014 - 40
HRO Today April 2014 - 41
HRO Today April 2014 - 42
HRO Today April 2014 - 43
HRO Today April 2014 - 44
HRO Today April 2014 - 45
HRO Today April 2014 - 46
HRO Today April 2014 - 47
HRO Today April 2014 - 48
HRO Today April 2014 - 49
HRO Today April 2014 - 50
HRO Today April 2014 - 51
HRO Today April 2014 - 52
HRO Today April 2014 - 53
HRO Today April 2014 - 54
HRO Today April 2014 - 55
HRO Today April 2014 - 56
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-chro-today-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-march-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/chro-today-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-march-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-march-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-march-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-1014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hrot-january-february-2014
https://www.nxtbookmedia.com