HRO Today April 2014 - 36

Learning
More employers are interested
in mobile learning, but content
needs to be adapted for mobile
devices. Employers may want to
" chunk it " into shorter snippets,
make it more graphic-based rather
than text-based, and use more
video content.
sponsors, operation managers, general managers, vice
presidents-people in the field who understand and do the
work every single day. Frontline people were also chosen
to be the coaches. Who better to train someone then the
people who do these jobs every day? "
Iron Mountain is now considering whether to develop " a
flipped classroom model, " made up of virtual online sessions
of instructors teaching either live or recorded that the
company would roll out with a possible Sentinel 2.0 program
for managers and supervisors, she says.
Social Platforms Are Growing
Employers are also employing more social and collaborative
learning strategies, because it leads to better engagement,
Bragar says.
Companies are developing some collaborative technology
internally, in combination with the usage of commercial
technology, he says. But companies are also seeking help
from providers to develop strategy, select, and implement
technologies, give them training on how to best use them,
and how to measure the effectiveness of social learning.
USAA Bank's Stone says that he believes more learning
departments will construct systems to enable the entire
company to learn from one another through social media
and peer-to-peer interactions.
[36]
HRO TODAY MAGAZINE | APRIL 2014
" There will still be a need for some instructional design and
development, and some delivery, but learning becomes
more scalable and cost effective under the future model, " he
says.
NCR uses Chatter, a module built into salesforce.com, in
which thought leaders, such as the CEO, can post trends
about the industry, customer event notifications, or articles
of particular interest. Strainick uses it to keep his team
updated on trends in learning, talent, and leadership
development, and employees use to share ideas in individual
groups.
" Raytheon consults with us about how to deploy courseware
within Chatter and our other modalities, to achieve certain
business objectives, and we use our own expertise, " Strainick
says. " The power of social media in learning is your ability to
continue the conversation both in and out of the classroom. "
Social learning is still very much in its infancy, Oliver says.
" My advice would be to not be too heavy on the regulation.
If you've got the right company culture, your people will
self-regulate, " he says. " They know that what they post
can affect their career, and if they post something that
is inaccurate, others within the organization will quickly
correct it. "
Incorporating Mobile Learning
More employers are interested in mobile learning, because
it's now not just about being able to put content on smart
phones, it's also about being able to put content onto
tablets, which expands the use of mobile and makes learning
more portable, Higgins says. Mobile learning is also getting
more popular because employers can avoid having to
produce reams of paper, binders, and learning materials and
give workers learning at the point where they most need it.
Raytheon helps employers develop mobile content, but the
essential part to know is that if the user doesn't use mobile
as part of their daily work, then the return on investment
won't be there, Oliver says. Mobile learning should be for
people like sales reps, who could use mobile content within
their natural toolkit. Content also needs to be adapted for
mobile devices-employers may want to " chunk it " into
shorter snippets, make it more graphic-based rather than
text-based, and use more video content.
NCR uses mobile learning tools primarily for its customer
engineers, sales team, and other employees who are out
http://www.salesforce.com

HRO Today April 2014

Table of Contents for the Digital Edition of HRO Today April 2014

HRO Today April 2014 - 1
HRO Today April 2014 - 2
HRO Today April 2014 - 3
HRO Today April 2014 - 4
HRO Today April 2014 - 5
HRO Today April 2014 - 6
HRO Today April 2014 - 7
HRO Today April 2014 - 8
HRO Today April 2014 - 9
HRO Today April 2014 - 10
HRO Today April 2014 - 11
HRO Today April 2014 - 12
HRO Today April 2014 - 13
HRO Today April 2014 - 14
HRO Today April 2014 - 15
HRO Today April 2014 - 16
HRO Today April 2014 - 17
HRO Today April 2014 - 18
HRO Today April 2014 - 19
HRO Today April 2014 - 20
HRO Today April 2014 - 21
HRO Today April 2014 - 22
HRO Today April 2014 - 23
HRO Today April 2014 - 24
HRO Today April 2014 - 25
HRO Today April 2014 - 26
HRO Today April 2014 - 27
HRO Today April 2014 - 28
HRO Today April 2014 - 29
HRO Today April 2014 - 30
HRO Today April 2014 - 31
HRO Today April 2014 - 32
HRO Today April 2014 - 33
HRO Today April 2014 - 34
HRO Today April 2014 - 35
HRO Today April 2014 - 36
HRO Today April 2014 - 37
HRO Today April 2014 - 38
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