HRO Today April 2014 - 37

Learning
in the field, Strainick says. For example, in early 2013 the
company began developing small snippets of videos called
Chalk Talks: YouTube-style training videos that help NCR's
customer engineers diagnose and fix critical areas of
equipment failure. NCR's sales representatives also receive
Chalk Talk videos via their mobile devices, to assist them
with such content as product demos. NCR will record a
subject-matter expert to talk about the product and then
publish these snippets for consumption.
Currently, Strainick and his NCR team are working with
Raytheon to develop a single mobile learning platform that
combines existing mobile-ready content into a single site.
" In today's world you are either doing mobile learning or
you are being left behind, " he says. " Our employees need
to be able to access learning available at the point of need.
You can't teach everything they need to know so the use of
mobile performance support tools is critical. "
There are other challenges to mobile learning, Stone says.
If a company has a bring your own device (BYOD) program
in place, learning organizations may be challenged to
build solutions on multiple operating platforms. Another
challenge is ensuring that hourly employees are properly
compensated for any " compensable time " used on learning
solutions.
" I think mobile learning is a fantastic idea, but I think by the
time we develop learning solutions and give them to people
in the field, the technology would be obsolete, " Minthorn
says. " I don't think we could ever do BYOD because our
number one code of conduct is protecting our customers'
information assets and security, and we couldn't control
everything that people look at on their devices. "
Gamification is Here to Stay
For gamification, an " in vogue " technique is scenario-based
learning and simulation: putting people in scenarios where
they can experience real-life situations and be permitted to
make mistakes, see the consequences of their mistakes, learn
from those mistakes, and get to do it again until they don't
make mistakes, NIIT's Trolley says.
True gamification should be linked to improving human
performance in tasks that will deliver on business results,
Stone says. This can be achieved in the building gamification
into process redesign.
If a company has a bring your
own device (BYOD) program
in place, learning organizations
may be challenged to build
solutions on multiple operating
platforms. Another challenge is
ensuring that hourly employees
are properly compensated for
any " compensable time " used on
learning solutions.
" Understanding that gamification is not just a tool in the
learning communities space, but a tool that can be used
by process engineers, HR business partners, and business
leaders is key, " he says.
Strainick says learning executives are also increasingly
interested in deploying new technologies such as wearable
technologies that augment reality in the field. For example,
a tablet could recognize a particular ATM and automatically
create a learning PDF around the functionalities of that
ATM.
" CLOs will need to think about how best to incorporate
these new technologies into their learning platforms and
what partners are out there to help them do it, " he says.
What's the driver behind all of these new trends and
techniques? It's generational, Higgins says, particularly as
more Millennials enter the workforce.
" Employers need to give Millennials learning that's more
interactive and engaging than the old platforms, " he says.
" It goes beyond expecting it-they require it. "
APRIL 2014 | www.hrotoday.com
[37]
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HRO Today April 2014

Table of Contents for the Digital Edition of HRO Today April 2014

HRO Today April 2014 - 1
HRO Today April 2014 - 2
HRO Today April 2014 - 3
HRO Today April 2014 - 4
HRO Today April 2014 - 5
HRO Today April 2014 - 6
HRO Today April 2014 - 7
HRO Today April 2014 - 8
HRO Today April 2014 - 9
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HRO Today April 2014 - 11
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