HRO Today April 2016 - 15

Cover Story
Tim Mulligan
FINALIST:
Chief Human Resources Officer
San Diego Zoo Global
As Chief Human Resources Officer, Tim Mulligan manages a staff of more than 18 employees who fulfill employment
needs for the organization, develop benefits packages for its nearly 3,000 employees, and handle organizational and
strategic challenges that occur in a large, diverse workplace. He frequently speaks at national conferences, including
SHRM.
INNOVATION AND IMPACT:
Mulligan sought to expand San Diego Zoo's educational model and focus on internal leadership building through the
training program, Zoo U. Since its implementation, scores on the employee engagement survey around opportunities
for growth, training, and development have increased.
Linda Nelson
FINALIST:
Associate Vice President, Human Resources
Georgia State University
With more than 21 years of human resources administration and diversity experience, Linda Nelson is responsible
for the University's overall human resources administration as well as its goals toward talent management and
affirmative action. She works very closely with the University System of Georgia - Board of Regents and has been
with Georgia State University for over 18 years.
INNOVATION AND IMPACT:
Nelson led an HR transformation process through an HR bootcamp. The initiative now allows HR staff to make more
strategic decisions around talent acquisition strategies that acquire the talent needed; performance management
processes that engage and retain top talent; and organizational and employee development.
Audrey Van Luven
FINALIST:
Chief Human Resources Officer
Christiana Care Health System
Audrey Van Luven is responsible for creating the people platform that enables Christiana Care Health System to
achieve its goals. As a strategic thinker, she has created a culture of ongoing performance improvement focused on
attracting, growing, and retaining the talent required for healthcare delivery now as well as in the future. She has
more than 25 years of human resource experience and has held roles at Christiana Care since 1988.
INNOVATION AND IMPACT:
Van Luven's leadership around employing veterans has made a significant impact. Through her efforts, Christiana
Care has been able to employ more than 30 veterans each year for the last two years. This helped earn Christiana Care
the first Warrior Friendly Workplace Award in 2015.
CATEGORY: SUSTAINABLE WORKFORCE
Michelle Crosby
FINALIST:
Executive Vice President and Chief Human Resources Officer
FRHI Hotels & Resorts (Fairmont Hotels)
With more than 25 years of experience, Michelle Crosby has full responsibility for FRHI's human resources function
globally, including corporate staffing, compensation, benefits, internal communications, talent management, and
learning. Prior to joining FRHI, she held senior human resources positions at Starwood Hotels & Resorts Worldwide
and Aon Consulting.
INNOVATION AND IMPACT:
Under Crosby's leadership, FRHI experienced a major restructuring by moving three brands into a hybrid matrix
structure. This resulted in increased growth and performance excellence of employees and satisfaction of guests. In
fact, JD Power guest satisfaction scores increased significantly year over year, earning FRHI the prestigious JD Power
President's Award for customer excellence in January 2016.
APRIL 2016 | www.hrotoday.com
[15]
http://www.hrotoday.com

HRO Today April 2016

Table of Contents for the Digital Edition of HRO Today April 2016

HRO Today April 2016 - 1
HRO Today April 2016 - 2
HRO Today April 2016 - 3
HRO Today April 2016 - 4
HRO Today April 2016 - 5
HRO Today April 2016 - 6
HRO Today April 2016 - 7
HRO Today April 2016 - 8
HRO Today April 2016 - 9
HRO Today April 2016 - 10
HRO Today April 2016 - 11
HRO Today April 2016 - 12
HRO Today April 2016 - 13
HRO Today April 2016 - 14
HRO Today April 2016 - 15
HRO Today April 2016 - 16
HRO Today April 2016 - 17
HRO Today April 2016 - 18
HRO Today April 2016 - 19
HRO Today April 2016 - 20
HRO Today April 2016 - 21
HRO Today April 2016 - 22
HRO Today April 2016 - 23
HRO Today April 2016 - 24
HRO Today April 2016 - 25
HRO Today April 2016 - 26
HRO Today April 2016 - 27
HRO Today April 2016 - 28
HRO Today April 2016 - 29
HRO Today April 2016 - 30
HRO Today April 2016 - 31
HRO Today April 2016 - 32
HRO Today April 2016 - 33
HRO Today April 2016 - 34
HRO Today April 2016 - 35
HRO Today April 2016 - 36
HRO Today April 2016 - 37
HRO Today April 2016 - 38
HRO Today April 2016 - 39
HRO Today April 2016 - 40
HRO Today April 2016 - 41
HRO Today April 2016 - 42
HRO Today April 2016 - 43
HRO Today April 2016 - 44
HRO Today April 2016 - 45
HRO Today April 2016 - 46
HRO Today April 2016 - 47
HRO Today April 2016 - 48
HRO Today April 2016 - 49
HRO Today April 2016 - 50
HRO Today April 2016 - 51
HRO Today April 2016 - 52
HRO Today April 2016 - 53
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-chro-today-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-march-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/chro-today-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-march-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-march-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-march-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-1014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hrot-january-february-2014
https://www.nxtbookmedia.com