HRO Today April 2017 - 19

Cover Story
FINALIST:
Andrea Ledford
Executive Vice President, Chief Administration Officer and Chief Human Resources Officer
NCR
Managing global responsibilities for HR, marketing and public affairs, real estate, security and aviation, not to mention the NCR
Foundation, Andrea Ledford may be one of NCR's most valuable players. She and her team are at the very heart of NCR's business
transformation.
INNOVATION AND IMPACT:
Ledford and her team are redefining NCR culture-cultivating " iNCRedible " employee experiences. This includes innovative
work environments; new learning model driving critical business changes; high-touch onboarding experience that decreased
attrition; new process and philosophy around managing performance that eliminated ratings and now focuses on development
and quarterly manager-employee conversations; and a cloud-based HR solution that gives employees and leaders easier access
to information.
Brian Little
FINALIST:
Head of Human Resources
Zurich, North America
Brian Little has made Zurich, North America a better place to work, specifically as an executive sponsor of the " Zurich Oxygen "
initiative. Zurich Oxygen was created to harness managerial skills and employee engagement by outlining clear expectations
for managers. Little has made a major impact on the execution of this program through advocacy and commitment to seeing
manager performance develop.
INNOVATION AND IMPACT:
Thanks in part to Little's support of Zurich Oxygen, Zurich, North America experienced a six percent increase in engagement
scores between 2013 and 2015. His approach to supporting managers through training events and using feedback to enhance
performance has improved the workplace experience for all Zurich employees.
FINALIST:
Jane Maksoud
Chief Human Resources Officer
The Mount Sinai Healthcare System
Jane Maksoud, RN, MPA, had a challenging job ahead of her when, in 2016, the Mount Sinai Health System elected to transform
its aging 800-bed Mount Sinai Beth Israel hospital into a smaller footprint with fewer inpatient beds and a much larger integrated
ambulatory platform-a process that would affect thousands of employees. Her team rose to the occasion and, in collaboration with
senior management and the visionary leadership of Kenneth L. Davis, MD, CEO, worked with the major unions to craft successful
agreements that led to the guarantee that all union employees at Mount Sinai Beth Israel would be offered other union opportunities
within the Mount Sinai Health System at equal pay.
INNOVATION AND IMPACT: What followed was a detailed plan developed in consultation with the union that evaluated every
impacted individual in order to identify the most appropriate job match elsewhere in the system. This was coupled with intensive
and sustained training efforts to maximize current job skills and, in some circumstances, develop new competencies which afforded
each employee an opportunity for advancement. The job-coaching element and one-to-one support last anywhere from three to six
months, depending upon the job type. As of March 2017, more than 300 employees had accepted new opportunities with the Mount
Sinai Health System and the training and opportunities for others continue.
APRIL 2017 | www.hrotoday.com
[19]
http://www.hrotoday.com

HRO Today April 2017

Table of Contents for the Digital Edition of HRO Today April 2017

HRO Today April 2017 - 1
HRO Today April 2017 - 2
HRO Today April 2017 - 3
HRO Today April 2017 - 4
HRO Today April 2017 - 5
HRO Today April 2017 - 6
HRO Today April 2017 - 7
HRO Today April 2017 - 8
HRO Today April 2017 - 9
HRO Today April 2017 - 10
HRO Today April 2017 - 11
HRO Today April 2017 - 12
HRO Today April 2017 - 13
HRO Today April 2017 - 14
HRO Today April 2017 - 15
HRO Today April 2017 - 16
HRO Today April 2017 - 17
HRO Today April 2017 - 18
HRO Today April 2017 - 19
HRO Today April 2017 - 20
HRO Today April 2017 - 21
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HRO Today April 2017 - 25
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