HRO Today April 2017 - 21

Cover Story
FINALIST:
Deslyn Norris
Vice President of Human Resources
Topgolf
Deslyn Norris did big things in 2015 to roll out new benefit offerings at Topgolf, including adding an extra week of paid time off
for salaried home office associates, offering voluntary benefits such as pet care savings, and expanding healthcare, dental, and
vision coverage. She also prioritized employee development by creating better onboarding materials and performance review
procedures and making training sessions more fun and interactive. The implementation of enhanced benefits and programs has
also been an essential part of Topgolf's drive to be recognized as one of the best places to work in America. In 2016, Topgolf
was recognized as a Best Place to Work in Dallas, Houston, Austin, San Antonio, Tampa, Atlanta, Chicago and Oklahoma City.
INNOVATION AND IMPACT:
Norris' efforts have helped Topgolf expand its employee base from 1,000 associates to more the 12,000, all spread across 20
states and brought in by a small team of recruiters. Her investment in the organization's talent acquisition programs and desire
to collect employee feedback personally, via her " Rockstar Tour " , in addition to starting a charitable foundation, Topgolf Cares,
has also improved the workplace experience for all employees.
FINALIST:
Matthew Owenby
Senior Vice President, Chief Human Resources Officer
Aflac
Although Aflac already had a part-time healthcare clinic for employees, Matthew Owenby thought that the organization could do
better. In March 2015, he oversaw the opening of a full-time clinic-Aflac Care Center-followed by another clinic three months
later. The centers offer a variety of health services and amenities for a minor $5 copay.
INNOVATION AND IMPACT:
Employees received Owenby's new Aflac Care Centers very well. To date, more than 5,224 employees have received care, and
the centers have generated nearly $1.3 million in healthcare cost savings. Owenby's achievements have increased and continue
to increase employee engagement, and there has been 48 percent increase in employee learning-initiative participation under
his direction.
FINALIST:
Mark Puleo
Vice President, Chief Human Resources Officer
Henry Mayo Newhall Hospital
After the executive leadership team of Henry Mayo Newhall Hospital set of goal of increasing employee engagement, Mark Puleo
led a six-pillar initiative that focused on daily improvement, responsibility, positive interactions between patients and staff, and
financial stability. This initiative gave rise to several changes in process and the implementation of employee-centric programs
that resulted in measurable improvement in several metrics.
INNOVATION AND IMPACT:
The employee engagement initiative spearheaded by Puleo led to less administrative work for employees, more time to attend
to patients, and a more effective onboarding process. The result was a 50 percent reduction in turnover and happier employees
and patients.
APRIL 2017 | www.hrotoday.com
[21]
http://www.hrotoday.com

HRO Today April 2017

Table of Contents for the Digital Edition of HRO Today April 2017

HRO Today April 2017 - 1
HRO Today April 2017 - 2
HRO Today April 2017 - 3
HRO Today April 2017 - 4
HRO Today April 2017 - 5
HRO Today April 2017 - 6
HRO Today April 2017 - 7
HRO Today April 2017 - 8
HRO Today April 2017 - 9
HRO Today April 2017 - 10
HRO Today April 2017 - 11
HRO Today April 2017 - 12
HRO Today April 2017 - 13
HRO Today April 2017 - 14
HRO Today April 2017 - 15
HRO Today April 2017 - 16
HRO Today April 2017 - 17
HRO Today April 2017 - 18
HRO Today April 2017 - 19
HRO Today April 2017 - 20
HRO Today April 2017 - 21
HRO Today April 2017 - 22
HRO Today April 2017 - 23
HRO Today April 2017 - 24
HRO Today April 2017 - 25
HRO Today April 2017 - 26
HRO Today April 2017 - 27
HRO Today April 2017 - 28
HRO Today April 2017 - 29
HRO Today April 2017 - 30
HRO Today April 2017 - 31
HRO Today April 2017 - 32
HRO Today April 2017 - 33
HRO Today April 2017 - 34
HRO Today April 2017 - 35
HRO Today April 2017 - 36
HRO Today April 2017 - 37
HRO Today April 2017 - 38
HRO Today April 2017 - 39
HRO Today April 2017 - 40
HRO Today April 2017 - 41
HRO Today April 2017 - 42
HRO Today April 2017 - 43
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HRO Today April 2017 - 45
HRO Today April 2017 - 46
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