HRO Today April 2017 - 40

Workforce Management
Of employees who received
recognition at least one
time in the past 12 months,
67%
are highly motivated to
contribute to the success of
their organization.
Source: O.C. Tanner
3. Align the recognition program with business goals.
Once program, culture, and business performance
data is collected, HR professionals can begin the task
of running correlations and determining the ways that
specific employee behaviors affect business outcomes.
" A huge benefit of leveraging a technology platform for
recognition is that you have access to a wealth of data
that can be correlated to behaviors that occur external
to the system, " says Tremmaglia.
With this information, organizations can leverage their
recognition program as a tool to improve performance
and meet specific company goals. When recognition
programs are aligned to a corporation's goals and
values, managers better understand the behaviors that
should be acknowledged, says Costello. By rewarding
the activities that the data shows are linked to an
organization's specific business objectives or desired
cultural values, companies can utilize recognition to
shape the culture of their workforce and reinforce
positive behavior.
4. Ensure the recognition platform is accessible. In
order to get the best possible data from which to draw
conclusions about ROI, organizations need to ensure
their recognition programs are easy to use and used
often. For Susanne Gensch, wellness and recognition
program manager of HR global operations at Ericsson,
the company's recognition platform, delivered from
[40]
HRO TODAY MAGAZINE
| APRIL 2017
Achievers, provides " a one-stop shop, open to all
employees and managers across Ericsson North America
with a mobile app that allows managers to acknowledge
success in the most timely way. "
" Technologies such as real-time dashboards, contextual
analytics, and on-demand reporting are great tools that
keep managers aligned and in touch with their team's
performance against defined KPIs, " adds Tremmaglia.
When recognition metrics and analytics are easily
accessible, managers are more likely to implement the
desired strategies.
5. Continue to re-evaluate the data. Even if organizations
initially see positive results from their efforts to improve
business outcomes through the manipulation of their
recognition program, it is important that they continue
to re-evaluate the relationships between the various
performance metrics at regular intervals.
" As today's organizations are in constant flux-
between reorganizations, growth, and a changing
employee mix-there is a constant need to evaluate,
and then reevaluate the linkages between a company's
recognition program and the desired business outcomes
on an ongoing basis, " Tremmaglia explains.
To combat this challenge, Gensch says that there are
ongoing assessments of Ericsson's recognition program.
" We conduct quarterly and annual reviews with the
[recognition platform] vendor and adapt the program
based on findings as well as new features launched by
the vendor, " she says.
By performing quarterly reviews, companies
can challenge existing assumptions about which
strategies work, formulate new hypotheses, and make
recommendations that continually improve their
programs.
Measuring the effectiveness of a recognition program
doesn't have to be a complex process. With a handful
of basic performance metrics, organizations can
begin to create a plan of action for rewarding and
acknowledging their employees that is consistent with
their overall business strategies and positively affects
their bottom line.

HRO Today April 2017

Table of Contents for the Digital Edition of HRO Today April 2017

HRO Today April 2017 - 1
HRO Today April 2017 - 2
HRO Today April 2017 - 3
HRO Today April 2017 - 4
HRO Today April 2017 - 5
HRO Today April 2017 - 6
HRO Today April 2017 - 7
HRO Today April 2017 - 8
HRO Today April 2017 - 9
HRO Today April 2017 - 10
HRO Today April 2017 - 11
HRO Today April 2017 - 12
HRO Today April 2017 - 13
HRO Today April 2017 - 14
HRO Today April 2017 - 15
HRO Today April 2017 - 16
HRO Today April 2017 - 17
HRO Today April 2017 - 18
HRO Today April 2017 - 19
HRO Today April 2017 - 20
HRO Today April 2017 - 21
HRO Today April 2017 - 22
HRO Today April 2017 - 23
HRO Today April 2017 - 24
HRO Today April 2017 - 25
HRO Today April 2017 - 26
HRO Today April 2017 - 27
HRO Today April 2017 - 28
HRO Today April 2017 - 29
HRO Today April 2017 - 30
HRO Today April 2017 - 31
HRO Today April 2017 - 32
HRO Today April 2017 - 33
HRO Today April 2017 - 34
HRO Today April 2017 - 35
HRO Today April 2017 - 36
HRO Today April 2017 - 37
HRO Today April 2017 - 38
HRO Today April 2017 - 39
HRO Today April 2017 - 40
HRO Today April 2017 - 41
HRO Today April 2017 - 42
HRO Today April 2017 - 43
HRO Today April 2017 - 44
HRO Today April 2017 - 45
HRO Today April 2017 - 46
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HRO Today April 2017 - 48
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HRO Today April 2017 - 55
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