HRO Today April 2017 - 54

Workforce Management
Getting It Right
Metrics are often the true indicators of program success, and employee wellness programs are no exception to this
rule. Here are a few measures of ROI that show that Carnival got it right with the Carnival Care Center:
* 84 percent of employees have gone through biometric screening.
* 43 percent have used the clinic.
* Among those who have used the clinic, 51 percent would be characterized as high-risk or having some type of
chronic condition.
* The center has a patient satisfaction score of 92 percent.
There is a strong
educational
componment to the
center, informing
employees about
stress management
and local risks, like
the Zika virus.
exceptional experiences is part of the organization's
mission statement, and this applies to employees as
well as guests. According to Phillips, employees have
responded so well to the onsite offerings that Carnival
has had to do very little in terms of advertising the
center to potential hires-the employees act as wellness
program ambassadors and spread the word on their own.
" The feedback [from employees] has been overwhelming
... I hear about it from our employees, and my own
experience with wellness through the center has been
pretty remarkable, " Phillips says. " I had a little bit of
[54]
HRO TODAY MAGAZINE
| APRIL 2017
the flu and was able to go downstairs and get seen [by
a doctor] right away and get prescriptions right away. It
was unbelievably convenient. "
But the facility does more than just provide medical
treatment. Along with typical medical services as
physicals and biometrics screenings, the Carnival Care
Center is also a resource for everything from nutrition
consultations to stress management and smoking
cessation resources. There is a strong educational
component as well, and Carnival devotes resources to
informing employees about the Zika virus among other
geographically relevant health threats through the
center.
This is a great example of HR and corporate wellness
at work and one, and Phillips believes that other large
organizations could achieve big results by implementing
similar programs. His advice for getting started? View
employee satisfaction as a worthwhile goal, not just a
means to an end, and start sooner rather than later.
" I think that any large firm or large organization can
absolutely benefit from putting their employees' health
and wellness first. Having an onsite center that provides
flexibility and consistency really helps the employees
from a wellness standpoint and it helps drive employee
engagement, " Phillips says.
" I think where organizations get hung up is they get
locked into [asking] 'what's the ROI?' My argument is
that employee engagement is an ROI. If you engage
employees and provide those levers that really drive
satisfaction and engagement, [employees] really deliver
for your guests, your customers, and your clients. "

HRO Today April 2017

Table of Contents for the Digital Edition of HRO Today April 2017

HRO Today April 2017 - 1
HRO Today April 2017 - 2
HRO Today April 2017 - 3
HRO Today April 2017 - 4
HRO Today April 2017 - 5
HRO Today April 2017 - 6
HRO Today April 2017 - 7
HRO Today April 2017 - 8
HRO Today April 2017 - 9
HRO Today April 2017 - 10
HRO Today April 2017 - 11
HRO Today April 2017 - 12
HRO Today April 2017 - 13
HRO Today April 2017 - 14
HRO Today April 2017 - 15
HRO Today April 2017 - 16
HRO Today April 2017 - 17
HRO Today April 2017 - 18
HRO Today April 2017 - 19
HRO Today April 2017 - 20
HRO Today April 2017 - 21
HRO Today April 2017 - 22
HRO Today April 2017 - 23
HRO Today April 2017 - 24
HRO Today April 2017 - 25
HRO Today April 2017 - 26
HRO Today April 2017 - 27
HRO Today April 2017 - 28
HRO Today April 2017 - 29
HRO Today April 2017 - 30
HRO Today April 2017 - 31
HRO Today April 2017 - 32
HRO Today April 2017 - 33
HRO Today April 2017 - 34
HRO Today April 2017 - 35
HRO Today April 2017 - 36
HRO Today April 2017 - 37
HRO Today April 2017 - 38
HRO Today April 2017 - 39
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HRO Today April 2017 - 41
HRO Today April 2017 - 42
HRO Today April 2017 - 43
HRO Today April 2017 - 44
HRO Today April 2017 - 45
HRO Today April 2017 - 46
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HRO Today April 2017 - 48
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HRO Today April 2017 - 55
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