HRO Today Baker's Best 2016 - 30

TOP SCREENING PROVIDERS
Digitizing the
screening process
helps employers
and potential
employees alike stay
up to date on the
current progress of a
background check.
answered or unanswered; not receiving a copy of their
report; resolving discrepancies; and not knowing who to
call to resolve their issue.
Using a technologically up-to-date screening solution
is one easy way for companies to get ahead of these
concerns in the hiring process. When focusing on a few
key capabilities for the candidate directly, the candidate's
background screening experience can begin to improve.
Provide readily available candidate support services. No
matter how an application is submitted - electronically,
by fax or mail - candidates are sure to have questions
throughout the screening process. No candidate wants
to come across a screening problem and have no one to
turn to for help. " Is the CRA [consumer reporting agency]
truly going to answer that phone (and subsequently
their questions) when the applicant calls? " says Kym
Kurey, vice president of sales & compliance of First Choice
Background Screening. If the answer is no, companies
should look to resolve their CRA's customer service issues
or find a CRA that already provides quality support. In a
candidate-driven job market, applicants should not have
to be left in the dark when in need of assistance.
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BAKER'S BEST 2016 - www.hrotoday.com
Maintain an easy method to handle disputes.
Questions can arise about the results from even the
most comprehensive CRA. Chief Knowledge Officer of
Employment Background Investigations Inc., Robert
Capwell, suggests utilizing a user-friendly dispute process
to limit the nuisance of the candidate's additional step.
" If a candidate has a question, what does that process
look like? Would you want to deal with that process
if your background check was incorrect? " says Dyer of
PeopleG2. " Candidates that have concerns and questions
usually reach out to the employer and screening firm.
The more frustration they encounter, the higher chances
they will not want to work for you, and in serious cases
they are more likely to get an attorney to resolve their
dispute. "
Offer electronic capabilities. " The use of a self-service
candidate portal that provides an easy and secure way for
a candidate to enter data is key, " says Capwell. " The days
of filling out a form or application and faxing it in are
long gone. " Self-service leads to better accuracy, paper
reduction, and employee privacy. Organizations without
these options are conveying their technology options
as obsolete-a less than desirable trait for candidates
to find in a potential employer. Jibe's 2014 Talent
Acquisition Survey found that the majority (60 percent)
of job seekers are most likely to give up on an application
if they encountered technological hurdles. Having an outof-date
background check adds an additional element
of difficulty for candidates who are used to their current
world of instant gratification.
" With the electronic or web-based portal options that
are out there, candidates can review, fill out and even
sign everything needed for their background screen
from the comfort of their own....whatever! " says Kurey.
" Couch, car, kitchen, baseball field...wherever they have
an internet connection, they can easily do all that needs
to be done in order to initiate their background screen. "
Digitizing the screening process helps employers and
potential employees alike stay up to date on the current
progress of a background check, allowing them to know
when to expect results, says Dyer. " This helps to keep
the hiring process moving forward, keeps the candidate
happy with the progress and prospect of gaining
employment, and will keep the employer motivated
to move towards filling the position rather than being
bogged down with delays from the relay of information. "
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HRO Today Baker's Best 2016

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