HRO Today Baker's Best 2016 - 52

TOP MANAGED SERVICE PROGRAM PROVIDERS
What's Next?
A new report points to four major trends impacting contingent
labor programs.
By Arun Srinivasan
Gig economy. Uberization. Freelance nation. As these
words become household terms, it's clear that the
traditional workforce is changing right before our eyes.
It's not about the 9-to-5 employee anymore. Today, 35
percent of the total workforce is made up of contingent
labor, including temporary workers, project-based
services, Statements of Work (SOWs), and independent
contractors.
This external workforce is fl exible, mobile, on-demand,
and important: 95 percent of businesses consider it vital
not only to day-to-day operations, but also to overall
business growth and success, according to new research
from Ardent Partners, underwritten in part by Fieldglass:
The State of Contingent Workforce Management 20152016.
Just
who are these workers? They are specialized nurses
and healthcare professionals working fl exible schedules.
They are highly experienced oil rig laborers, fl own in to
remote drilling sites to fi ll a talent shortage. They are
IT developers, sought after for their deep technology
expertise, or they are knowledgeable project managers
and consultants. These workers are fi lling important roles
across all lines of business, geographies, and industries.
Now more than ever, talent is a differentiator for marketleading
organizations in today's ever-changing global
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BAKER'S BEST 2016 - www.hrotoday.com
business environment. The use of external labor allows
organizations to access top-tier, specialized talent to
complete mission-critical projects that directly impact a
company's bottom line.
Contingent workforce management programs have
evolved: Nearly all business leaders agree (95 percent)
that fl exible labor is an important part of their corporate
strategy, and there are new strategies to optimize this
workforce.
Even though external workers are a vital labor source,
there are obstacles. According to Ardent's research, 48
percent of respondents fi nd a lack of intelligence and
visibility as their top challenge, followed by a need to
enforce compliance. Many companies have standardized
the management of this workforce under a formal
program, which is helping to streamline the process.
Best-in-class companies are
2.5 times more likely to be
able to account for all external
labor and services in planning,
budgeting, and forecasting.
Source: Ardent Partners
http://www.hrotoday.com
HRO Today Baker's Best 2016

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