2021 Baker's Best - 18

TOP MSP PROVIDERS
Tackling New Challenges
MSPs can help organizations grow talent pools,
manage costs, and maintain compliance.
By Marta Chmielowicz
The labor market has been volatile in the last year and a
half and Stacie Habegger, chief sales officer at The ActOne
Group, says that many companies are betting on contingent
labor as a way to supplement their workforce in a time of
uncertainty and fill gaps created by the shift to work from
home, challenges with childcare, and illness.
Brannon Lacey, president of PeopleScout, says
that organizations are implementing new talent solutions
to scale up their operations, with some employers
bringing back laid off or furloughed employees as
contingent workers on short-term temporary assignments.
" As the road to recovery remains uncharted, we're
seeing that companies are cautious to bring on full time
and permanent employees and becoming more reliant
on their contingent workforce, " confirms Lee Baldwin,
senior vice president and global head of financial services
and mid-markets at Pontoon Solutions. " Bringing
on contingent workers throughout last year allowed
organizations to continue towards recovery, reduce
downtime in facilities, and train talent that they plan to
bring on as permanent hires. "
This is particularly true for healthcare organizations that are
contending with lower volume of full-time applicants and
high employee stress as they battle the pandemic. Maria
Luoni, president of RightSourcing, an MSP partner servicing
the healthcare industry, says the demand for travel nurses
and clinical contingent workers has spiked by more than
40% to 60% in some months.
However, other organizations are entirely shifting the work
that would traditionally be done by contingent labor to
internal employees to avoid laying off staff. " While some
companies increased their need for contingent labor, others,
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BAKER'S BEST 2021 - www.hrotoday.com
especially in the travel, hospitality, events, and higher
education space, reduced their use, " Lacey explains. " In
these hard-hit industries, many prioritized preserving their
internal resources, and full-time employees performed the
work typically done by contingent workers. "
Employers across industries have found different ways
to contend with the instability of today's labor market
and many have turned to their MSP partners for support
in developing business continuity and communication
plans as they navigate continued uncertainty. Here are some
ways MSP partners are helping.
1
Plan talent needs. Companies are relying on their MSP
partners to offer valuable data and insights into the
labor market, available talent pools, and the competitive
landscape.
" Right now, clients care about continuity,
scalability and resiliency. Many clients are looking for a
deeper understanding and clearer picture of their talent
needs and usage. They're looking for more robust ways
to track diversity metrics and for creative solutions to
keep people at work. They also want to understand the
competitive landscape and what other companies in similar
situations are doing to respond to the pandemic, " says
Lacey.
PeopleScout has responded to these needs by
developing communication protocols that allow clients
to track the impact of outbreaks in different facilities
and regions while providing effective emergency contact
outreach. The company also works with its clients to source
COVID-specific employees needed to keep workers safe
and healthy, such as temperature takers and contact tracers.
https://www.actonegroup.com/ https://www.actonegroup.com/ https://www.peoplescout.com/ https://www.pontoonsolutions.com/en/ https://www.rightsourcingusa.com/ http://www.hrotoday.com
HRO Today Baker's Best 2021

Table of Contents for the Digital Edition of HRO Today Baker's Best 2021
