2021 Baker's Best - 20

TOP MSP PROVIDERS
2
Expand available talent pools. In addition to
talent planning and advising, MSP partners
are helping their clients expand talent pools in a
fluctuating environment.
For example, RightSourcing is developing new
graduate programs to build talent pipelines. The company
is also leveraging its robust analytics and multi-channel
sourcing approach to deliver the best candidates in a
rapid, streamlined, and hassle-free way, identifying where
clients need talent most urgently and creating floating pools
of workers that can travel throughout organizations to
meet the flexing demands of different hospitals and clinics.
" Because we're a vendor-neutral MSP, we don't own
a staffing company, " says Luoni. " Not only do we
have robust scorecarding supplier management protocol,
but we augment that with daily huddles, increased
technology about open requisitions, and forced ranking of
the most urgent requisitions. "
According to Luoni, RightSourcing works with its suppliers to
identify geographical pockets of volume for certain positions
so that hiring teams can better focus their work and
recruit in bulk. This allows suppliers to take a very targeted
approach to recruitment, driving a high applicant to
accepted candidate ratio.
With remote work likely to become a permanent option for
many companies, Trachtenberg says that this ability
to identify pools of talent across geographies is more
critical than ever.
" The COVID crisis has also unlocked a unique opportunity for
employers to expand their geographic boundaries as they
hire and rehire workers. This trend significantly expands
the available talent pool, as organizations are no longer
restricted to markets within commuting distance from office
locations. The ability to find the best talent at competitive
rates regardless of where they live also improves their ability
to attract and hire a larger pool of diverse candidates by
expanding the front-end of their talent pipeline, " he says.
3
Manage costs in a crisis market. In any crisis, the labor
market moves to a rapid response where demand is high,
supply is low, and companies are competing for top talent.
Faced with high rates for needed talent, MSP engagements
were tasked with cost management.
" Organizations worldwide were faced with the
immediate need to reduce cost, even on a short-term
basis, " says Habegger of The ActOne Group. " MSP
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BAKER'S BEST 2021 - www.hrotoday.com
providers were called upon to conduct thorough
analysis of supply strategies, optimizations, rate card
reductions, and creative discounting. Loyal and mutually
beneficial supplier relationships were essential to deliver
overnight outcomes. "
RightSourcing reacted by placing a cap on the
maximum bill rate for particular job titles, working with
its suppliers and leveraging data and analytics to drive
hiring volume at a lower rate. This was possible through
its robust network of partners combined with its use of
innovative hiring strategies, such as extended contracts for
contingent workers.
" Every quarter, we advise our clients as we see
markets hardening or softening for certain skillsets. We held
fast to that core tenant during the pandemic to make sure
that we drive the market and we don't let the market drive
us, " Luoni says.
4
Maintain compliance. Compliance issues are always
changing and continue to be a major challenge in the
workplace.
RightSourcing has helped its clients maintain compliance
from a process perspective, finding opportunities to
modify and expedite hiring procedures. " Particularly
with compliance, we always need to ensure from a risk
management perspective that we are covering our
compliance, not only from an audit perspective but from a
patient safety perspective, " says Luoni. " Where can we look
at moving from lifetime background checks to seven-year
background checks? How do we leverage our compliance
expertise to really expedite starts but not sacrifice or not put
the quality of the candidate at risk? "
MSP engagements helped organizations navigate
the challenges of COVID-19-and this is bound to continue
in the future.
" We are projecting strong growth for the MSP in 2021, " says
Habegger. " The pandemic created a lot of challenge for
the industry but also presented a lot of opportunity. The
forecast in growth will require a flexibility in how work gets
done and how it is provided with a consistent oversight
from one central and governing body. That is where the real
value of the MSP is to be gleaned and where companies will
differentiate themselves in their overall offering. Creative
utilization of technology as an enhancement to this process
will continue to be key as the market continues to rebuild. "
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HRO Today Baker's Best 2021

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