HRO Today December 2017 - 52

2017 Baker's Dozen: Global RPO
2017 RPO Baker's Dozen
Customer Satisfaction
Ratings: EMEA and APAC
We rank the top providers of recruitment process outsourcing in
EMEA and APAC based on customer satisfaction surveys.
By The Editors
HRO Today's RPO Baker's Dozen rankings are based solely
on feedback from buyers of the rated services; the ratings
are not based on the opinion of the HRO Today staff.
We collect feedback annually through an online survey,
which we distribute both directly to buyers through
our own mailing lists and indirectly by sending service
providers the link to distribute to their clients.
Once collected, response data is loaded into the HRO
Today database for analysis to score each provider that
has a statistically signifi cant sample. For this survey, we
required fi ve responses from a location in Europe, Middle
East or Africa, or Asia Pacifi c.
In order to determine an overall ranking, we analyze
results across three subcategories: service breadth, deal
sizes, and quality. Using a predetermined algorithm that
weighs questions and categories based on importance,
Overall Leaders: APAC
Provider
1. Alexander Mann Solutions (AMS)
2. Resource Solutions
3. Korn Ferry Futurestep
4. Hudson RPO
5. Cielo
6. Career International
[52]
HRO TODAY MAGAZINE
| DECEMBER 2017
we calculate scores in all three subcategories as well as an
overall score. The rankings are based on those scores. The
numbers presented in the tables below represent those
calculated scores; we include them to demonstrate the
relative differences among the ranked service providers.
The only infl uence that HRO Today Magazine has on the
outcome of this survey is that HRO Today will discard
incomplete surveys or surveys outside the normal
distribution. This means surveys that are too perfect as
to be possible or so negative that they are spiteful and
not accurate feedback. Otherwise, HRO Today has no
impact on the survey outcome. While we do not claim
that our methodology is the only viable ratings program
available, we do vouch for its statistical validity. We hope
this ranking provides you some insight into your next RFP
process.
Overall Ranking
687.04
655.11
718.12
583.54
494.99
441.11

HRO Today December 2017

Table of Contents for the Digital Edition of HRO Today December 2017

HRO Today December 2017 - 1
HRO Today December 2017 - 2
HRO Today December 2017 - 3
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