Contents Cover Story 2020 and Beyond HR leaders predict how cultural, social, and technological shifts will impact the way people work in the coming year. By Marta Chmielowicz Page 14 HR Research 19 A Sneak Peek Find out what's trending in six sectors of the HR services market based on annual research. By Gary Bragar 73 Worker Confidence Hits All-Time High Workers are feeling more upbeat about advancement prospects. By Larry Basinait HRO Today Superstars 24 Revolutionizing HR We recognize industry leaders for their forward-thinking strategies that prepare their organizations for the future of work. By The Editors Baker's Dozen 42 2019 Baker's Dozen Customer Satisfaction Ratings: Total Workforce Solutions We rank the top providers based on customer satisfaction surveys. By The Editors 50 2019 Baker's Dozen Customer Satisfaction Ratings: RPO in EMEA and APAC We rank the top providers based on customer satisfaction surveys. By The Editors Talent Acquisition 55 The Skills to Reskill In a tight labor market, organizations are looking from within to fill talent shortages. By Marta Chmielowicz 62 Transparent TA How to create a candidate experience that mirrors company values. By Lauren Winklepleck Diversity 64 8 10 HRO Today Association Update By D. Zachary Misko Upside News from the world of work Departments 4 6 CEO's Letter By Elliot Clark Editor's Note By Debbie Bolla Less Talk, More Walk Three important steps in implementing an effective diversity and inclusion training program that aligns with company needs. By Aaron Lincove Employee Engagement 67 Outperforming Performance Management Organizations with a continuous feedback process are experiencing five major benefits. By Diane Strohfus The Benefits Package 70 Benefits Empowerment Strategies that encourage proactive employee participation during open enrollment. By Rob Grubka DECEMBER 2019 | www.hrotoday.com [3]http://www.hrotoday.com