HRO Today December 2019 - 42

#BakersDozen2019
2019 Baker's Dozen
Customer Satisfaction Ratings:
TOTAL WORKFORCE
SOLUTIONS
By The Editors
HRO Today's Baker's Dozen Customer Satisfaction Ratings are based
solely on feedback from buyers of the rated services; the ratings are
not based on the opinion of the HRO Today staff.
We collect feedback annually through an online survey, which we
distribute to buyers directly through our own mailing lists and
indirectly through service providers.
Beginning in 2018, a new section was added to both the managed
service program (MSP) and recruitment process outsourcing (RPO)
Baker's Dozen questionnaires that addressed the use of total
workforce solutions (TWS). If respondents indicated they use the
same provider for both contingent and full-time employee needs,
they were asked a series of questions pertaining to TWS. These
study results were then combined with the relevant components
of the MSP and RPO study findings and consolidated into one data
set. Providers that were qualified to be included in the data set had
to have both RPO and MSP clients that participated in the Baker's
Dozen process in 2019.
The methodology that produced the ranked list was very consistent
1. Randstad Sourceright
Website: www.randstadsourceright.com
Randstad Sourceright is a global talent leader providing strategies, expertise, and solutions that enable
companies to achieve a human intelligence advantage. Its proven approach recognizes that people are the future
of any organization, and that a deep understanding of talent yields a powerful force for business transformation.
Services:
* Integrated talent solutions
* RPO
* MSP
* Payroll and independent contractor solutions
* Integrated talent advisory services
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HRO TODAY MAGAZINE
| DECEMBER 2019
with other Baker's Dozen studies. In order to determine an overall
ranking from this data, we analyze results across three subcategories:
service breadth, deal sizes, and quality. Using a predetermined
algorithm that weighs questions and categories based on
importance, we calculate scores in all three subcategories as well
as an overall score. These scores are the basis of the Baker's Dozen
Customer Satisfaction Ratings and are presented in the following
tables to demonstrate the relative differences among the ranked
service providers.
The only influence that HRO Today has on the outcome of this survey
is that HRO Today discards incomplete surveys or surveys outside the
normal distribution. This includes surveys that are too perfect as to
be possible or so negative that they are spiteful and inaccurate.
Otherwise, HRO Today has no impact on the survey outcome. While
we do not claim that our methodology is the only viable ratings
program available, we do vouch for its statistical validity. We hope
the Baker's Dozen Customer Satisfaction Ratings provides insight into
your next RFP process.

http://www.randstadsourceright.com

HRO Today December 2019

Table of Contents for the Digital Edition of HRO Today December 2019