HRO Today Global APAC 2018 - 10

APAC in Focus
AI: In or Out?
Chatbots and automation are valuable tools for HR professionals, but
many still worry about the risks.
By Leslie Shaff er
Using artifi cial intelligence (AI) and automation in the
recruitment process appears promising, but the recent
news that Amazon ditched its AI hiring project has
spurred caution over the new technology.
In October, Reuters broke the news that Amazon's
machine learning specialists had abandoned the
e-commerce giant's effort to entirely automate its
search for top talent. Whilst the programme was built
in part on hopes that it would avoid discriminatory
hiring practices, it used previous hiring data, which itself
was likely discriminatory, to make recommendations
that excluded women-sometimes going so far as to
eliminate candidates whose resumes indicated they
[10]
HRO Today Global | APAC Special
might be female, the Reuters report said.
But despite Amazon's experience, Michael Uhlmann,
RPO solutions design manager for Asia Pacifi c at
Alexander Mann Solutions, notes that AI is being used
on a daily basis in products like Google Home. However,
the technology is taking some time to develop.
" We're talking about an error rate where the machine
is making a prediction and giving us a recommendation
but it is actually missing out on certain things, "
Ulhmann says. " It's not going to be the only decisionmaker
in the foreseeable future. There will be a place
for that to be a part of other factors that a recruiter or
an HR person will consider. "

HRO Today Global APAC 2018

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https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-autumn-2017
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