HRO Today Global Autumn 2014 - 10

Cover Story
Banking
on Success
Barclays invested in a true partnership with Alexander Mann
Solutions, and earned a heavy return on talent.
By Debbie Bolla
Six years ago, Susan Firbank was looking to overhaul
Barclays' recruitment and sourcing process. The director
of resourcing did that-and a whole lot more. The retail
bank headquartered in London sought a partner to help
source and fill both specialist positions and volume hiring
across all U.K. locations. They found one with talent
acquisition and management services provider Alexander
Mann Solutions. Their journey is a shining example of
how forming a true partnership can lead to a best-in-class
solution with impressive results.
But if you turn back the clocks, Firbank was in a tough
spot. When she joined the company, there was a laundry
list of challenges: processes weren't aligned; there
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HRO TODAY GLOBAL
| AUTUMN 2014
was a lack of consistency; the resourcing function was
expensive and inefficient; and delivery was fragmented by
geographies. Barclays had a dated model with governance
issues to boot. But that was all about to change.
" What I wanted to do was to have the best of both worlds
by building a market-leading service to the business
and improve the delivery in a consistent way, " she says.
" I wanted to put the hiring manager at the heart of
everything we do. "
For Barclays, recruiting and staffing included both
specialist positions in marketing, finance, legal, and HR
among others, and volume hiring for retail banking

HRO Today Global Autumn 2014

Table of Contents for the Digital Edition of HRO Today Global Autumn 2014

HRO Today Global Autumn 2014 - 1
HRO Today Global Autumn 2014 - 2
HRO Today Global Autumn 2014 - 3
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