HRO Today Global Autumn 2014 - 12

Cover Story
person, " she says, noting that Alexander Mann Solutions
employees even have Barclays' email addresses and phone
numbers too.
Firbank's personal commitment to ensuring the teams
don't act separately extends outside the offi ce. She has
even travelled to Alexander Mann Solutions' centres in
Krakow, Poland, to meet team members face-to-face,
and communicate the goals and values of Barclays' talent
acquisition strategy.
In return, Firbank has found that AMS employees are
loyal advocates for Barclays. Why? " Having a consistent
team from Alexander Mann Solutions has helped built
the relationship, " Clayton explains. " We've been able to
work more strategically as a client because we've gotten
to know them over the six years. The time Susan has put
in to understanding Alexander Mann Solutions has paid
dividends. "
Innovative strategies. After the banking sector took
a pretty big reputation hit in the late 2000s, Barclays
leveraged Alexander Mann Solutions for employer
brand restructuring. They started by updating their
career portal, ensuring an easy application process. The
Professional Perspective
As Head of Resourcing for Barclays UK Retail
and Business Bank, Susan Firbank enjoys being
a highly visible, strategic business leader and
recruitment subject matter expert. With a broad
range of volume and specialist recruitment
experience gained across multiple market sectors,
she is experienced in large-scale recruitment
transformation and highly focused on long-term
resourcing strategy design as well as superior
operational service delivery.
Firbank has won and been shortlisted for multiple
industry awards across candidate and business
experience, recruitment innovation, and employer
brand. She has a clear personal commitment to
meeting and surpassing customer and industry
expectations through delivering a personal and
informed service. She is passionate in her concern
for full understanding of organisational needs, with
regards to both the transactional and strategic
developments relating to the recruitment and
talent agenda.
Quality of Hire Metrics
Measuring quality of candidates and recruitment efforts historically
has been challenging, but the engagement between Barclays and
AMS shows some impressive stats:
Decreased applications per hire from 87 to 20
91 per cent of candidates rate the recruitment experience as good
or excellent
89 per cent of managers rate their new hires as consistently meeting
the required standard or higher
64 per cent of candidates rated as high or very high potential
Achieved NPS of +65 demonstrating strong candidate experience
(in-line with Google)
[12]
HRO TODAY GLOBAL
| AUTUMN 2014

HRO Today Global Autumn 2014

Table of Contents for the Digital Edition of HRO Today Global Autumn 2014

HRO Today Global Autumn 2014 - 1
HRO Today Global Autumn 2014 - 2
HRO Today Global Autumn 2014 - 3
HRO Today Global Autumn 2014 - 4
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HRO Today Global Autumn 2014 - 55
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