HRO Today Global Autumn 2014 - 14

2014 Baker's Dozen: RPO
2014 Baker's Dozen Customer
Satisfaction Ratings: Recruitment
Process Outsourcing
By The Editors
HRO Today's Baker's Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the
opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers
through our own mailing lists and indirectly by sending service providers the link to send to their clients.
Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically
signifi cant sample. For this survey, we required 13 responses from 10 companies.
In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a
predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as
well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores;
we include them to demonstrate the relative differences among the ranked service providers.
While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We
hope this ranking provides you some insight into your next RFP process.
1. Cielo
Website: www.cielotalent.com
Cielo is the world's leading provider of global talent acquisition and management solutions. In May 2014, the company rebranded
to refl ect the successful integration of U.S.-based Pinstripe, Inc. and UK-based Ochre House, which combined to become the
largest independent provider of strategic recruitment process outsourcing (RPO), search solutions, and talent consulting services
worldwide. Cielo leverages its global scale, customised, innovative solutions and entrepreneurial agility to help clients achieve
sustained people advantage and outstanding business outcomes. Cielo's global presence includes more than 1,100 employees,
serving more than 90 clients across 57 countries in 26 languages. Cielo knows talent is rising-and with it, an organisation's
opportunity to rise above.
Services:
* Enterprise, co-sourcing, and project
recruitment process outsourcing
* Strategic search solutions
* Employer branding
* Talent consulting
* Workforce planning
* Resource management
* Requisition management
* Sourcing
* Screening
* Recruiting
* Selection
* Logistics and administration
* Offer process
* Onboarding
* Process reengineering
* Strategic advisory services
* Recruitment marketing services
* Social media services
* HR technology services
* Training
* Off-boarding
* Talent management
* Executive search
Important client metrics:
* Quality of hire
* Stakeholder satisfaction
* Diversity
* Cycle time
* Source of hire
* Candidate acceptance ratio
* Interview-to-offer ratio
* Recruiting effi ciency ratio
[14]
HRO TODAY GLOBAL
| AUTUMN 2014
AUTUMN 2014

http://www.cielotalent.com

HRO Today Global Autumn 2014

Table of Contents for the Digital Edition of HRO Today Global Autumn 2014