HRO Today Global Autumn 2014 - 22

2014 Baker's Dozen: RPO
8. International Business Machines Corporation (IBM)
Website: www.ibm.com
IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting
employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology
and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and
systems management; and the world's most advanced servers and supercomputers. Utilising its business consulting, technology
and R&D expertise, IBM helps clients become " smarter " as the planet becomes more digitally interconnected.
Services:
* Global RPO
* Customised solutions
* Project-based RPO
* Long-term solutions
* End-to-end delivery
* Employment branding
* Sourcing
9. Resource Solutions
Website: www.resourcesolutions.com
Resource Solutions delivers recruitment process outsourcing (RPO) and managed service provider (MSP) solutions across the
globe, and is recognised as an international market leader. We build long-term, high quality relationships with our clients and
candidates, whilst continuously enhancing our services. As part of the Robert Walters Group, with a global network of 53 offices
in 24 countries, Resource Solutions designs and deploys tailored outsourced solutions for 46 clients worldwide, operating within
40 countries.
Established in 1997, Resource Solutions has a client portfolio spanning small- to medium-size enterprises and major blue-chip
companies including HSBC, Barclays, Visa Europe, Deutsche Bank, Warner Brothers, KPMG, Colt Technologies, Xerox, Nomura, and
JP Morgan Chase. Our teams manage an extensive client recruitment budget of £1.5 billion, hiring in excess of 17,500 candidates
globally, attracting and engaging the highest quality candidates throughout the UK, Europe, Africa, Asia and North America. We
ensure a high quality and efficient recruitment solution by adopting some of the best recruitment tools available and continually
developing our proprietary global recruitment technology, talentsource.
Resource Solutions works in partnership with clients to design and deploy bespoke tailored outsourced solutions. We do not
follow a one-size-fits-all approach, rather we ensure each solution is tailored to our client's individual needs and requirements.
We work closely with our clients to develop an in-depth understanding of their business strategy. Our solutions focus not only on
short-term needs, but longer-term business requirements.
Services:
RPO
* Analysis of existing process
* Recruitment strategy and design
* Campaign management
* Supply chain management
* Vendor management
* Internal mobility programmes
* RPO implementation
* Graduate, intern, and campus
* Technology implementation
* PSL rationalisation
* Management information
* Transition plan
* Pre-employment screening
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HRO TODAY GLOBAL
| AUTUMN 2014
* Salary benchmarking
* Referral programmes
* Learning & development
* Internal mobility
MSP
* Discovery audit
* Attraction and retention strategies
* Rehousing
* Referral programs
* Vendor management
* Invoicing, including single bill, reverse
bill, and agency payment
* Contract generation
* Onboarding and off-boarding
* Rate card benchmarking
* PSL rationalisation
* Third-party consultancy management
* Assessment centres
* Timesheet management
* Contractor surgeries
* Payroll
* Pre-employment screening
Important client metrics:
* Quality
* Cost savings
* Efficiency
* Innovation
* Centers of excellence
* Applicant tracking systems
Important client metrics:
* Time-to-fill rate
* Quality of candidate slate
* Submit-to-interview rate
* Interview-to-offer rate
* Offer acceptance rate
* Diversity of candidate slate
* Hiring manager satisfaction
* Candidate satisfaction
http://www.ibm.com http://www.resourcesolutions.com
HRO Today Global Autumn 2014

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