HRO Today Global Autumn 2017 - 15

Baker's Dozen: RPO
2017 Baker's Dozen Customer
Satisfaction Ratings: Enterprise
Recruitment Process Outsourcing
By The Editors
HRO Today's Baker's Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based
on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both
directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.
Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically
signifi cant sample. In order to determine an overall ranking, we analyse results across three subcategories: service breadth, deal
sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate
scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented
in the tables represent those calculated scores. We include them to demonstrate the relative differences among the ranked
service providers.
Although we do not claim that our methodology is the only viable ratings programme available, we do vouch for its statistical
validity. We hope this ranking of enterprise RPO providers offer some insight. Our annual Global and APAC leaders will be
announced at the HRO Today Forum EMEA in November and in our 2018 Winter issue.
1. Cielo (Formerly Pinstripe & Ochre House)
Website: cielotalent.com
Cielo is the world's leading strategic recruitment process
outsourcing (RPO) partner. Cielo leverages its global
reach, local talent acquisition expertise, and customised
solutions to help clients achieve a sustained advantage
and outstanding business outcomes through their talent
practices. Under its WE BECOME YOU™ philosophy,
Cielo's dedicated recruitment teams primarily serve
clients in the fi nancial and business services, consumer
brands, technology and media, engineering, life sciences
and healthcare industries. Cielo's global presence
includes 2,000 employees, serving 143 clients across 91
countries in 33 languages.
Services:
* Enterprise, co-sourcing and project RPO solutions
* High-volume hiring RPO solutions
* Total talent acquisition solutions
* Strategic and executive search solutions
* HR technology services
* Employer branding solutions
* Recruitment marketing services
* Social media services
* Workforce planning
* Resource management
* Requisition management
* Sourcing
* Screening
* Recruiting
* Selection
* Offer process
* Pre-employment and onboarding
* Process reengineering
* Analytics and reporting
* Strategic advisory services
Most important metrics to clients:
* Quality of hire
* Stakeholder satisfaction
* Diversity ratios
* Cycle time
* Source of hire
* Candidate acceptance ratio
* Interview to offer ratio
* Recruiting effi ciency ratio
AUTUMN 2017 | www.hroglobal.com
[15]
http://www.cielotalent.com http://www.hroglobal.com

HRO Today Global Autumn 2017

Table of Contents for the Digital Edition of HRO Today Global Autumn 2017

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