HRO Today Global Spring 2014 - 14

Regional Report
Inside
APAC
A roundtable of experts discuss growth, technology, hiring, and more.
By Faye Holland
In February 2014, the board of advisors for APAC chapter of
the HRO Today Services and Technology Association discussed
how they expect their regional market to develop in 2014
and beyond. The group agreed that the Asia Pacific region
can be divided into five or six markets based on maturity and
country-specific needs.
* In Australia and New Zealand, second- and third-generation
buyers understand what they need and have a sophisticated
view of outsourcing recruitment and other HR services.
* Hong Kong and Singapore have larger and more advanced
talent markets, with high volumes and educated clients,
many of whom understand outsourcing.
* In emerging markets, mainly in Southeast Asia, outsourcing
is a new concept and buyers are inexperienced; India and
China are more mature.
* Japan and Korea are widely viewed as challenging markets
which require in-country delivery.
This diversity among countries in the region creates the
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HRO TODAY GLOBAL | SPRING 2014
need for a variety of HR services and technology, but also
opportunity for regions to learn from each other and also
from the experiences of clients in Europe, Middle East, and
Africa and North America.
Within all APAC markets, there are also company-specific
differences. Organisations with central-buying patterns may
have sophisticated buyers operating in less sophisticated
markets. Plus clients in industries where scale is important are
moving into cheaper countries.
Many clients in APAC are multinationals, finding that salary
inflation is driving up costs. To curb this, they are looking
for good market access in order to support talent attraction,
engagement, and development. HRO providers are stepping
in to deliver more complex service offerings to suit these
needs.
In 2013, global managed service programmes (MSP) emerged
very strongly out of North America to help gain visibility into
cost and use of contingent labor. Multi-region deals have
contributed to APAC showing an accelerated maturity in this
space. During 2014, the idea of 'total talent' programmes will

HRO Today Global Spring 2014

Table of Contents for the Digital Edition of HRO Today Global Spring 2014

HRO Today Global Spring 2014 - 1
HRO Today Global Spring 2014 - 2
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