HRO Today Global Spring 2014 - 18

Talent Acquisition
Since partnering with Advantage
xPO in February 2009, the
workforce solutions engagement
has delivered on its promise,
cutting recruitment costs,
increasing the quality of internal
hires, and producing a 22 per
cent cost savings in the first year.
Both parties are now pursuing an
extension for another five years.
The problem was managing the more than 100 recruitment
providers that submitted resumes for consideration
each time a need for contingent labour arose. Since this
employment ranged from highly skilled project managers
to less skilled, clerical positions, the pay rates ran the
gamut.
Then, an encounter between Aldrich and Karen Browne,
former president of workforce solutions provider
Advantage xPO, charted a way out of the morass. " I met
Karen, we talked, and I soon realized that her firm could
handle all those different providers for us, " Aldrich says.
" But, what sealed the deal was the unique way in which
they would do this work. "
The singular value proposition of Advantage xPO is to
put its people inside the four walls of its clients. To the
outside eye, they would appear to be actual employees of
the companies they service. " Karen told me they would
work right here in Swindon as part of our (recruitment)
team, get to know the culture and special needs of our
organisation, and provide a much higher level of efficiency
and cost-effectiveness, " says Aldrich.
" Right from the outset, she said they would consolidate
our spend on contingent workers and centralise
[18]
HRO TODAY GLOBAL | SPRING 2014
the supplier relationships, driving down the cost
of recruitment while improving service levels and
innovation, " he adds. " I was sold. "
Although Nationwide subsequently went through the
usual process of sending RFPs to providers, Advantage
xPO had an advantage from the start-its on-the-ground
managed services. As Browne puts it, " To be successful as a
solutions provider, you have to absolutely position yourself
as a seamless extension of the customer. We've taken
this to mean literally operating within their HR structure.
Our people perform work as Nationwide, not Advantage
xPO-we are a true extension of their internal team. "
Bodies in Motion
The five-year partnership between the organisations
is financially substantial, the parties contend, with
industry scuttlebutt estimating significant cost savings
for Nationwide. " It's a pretty sizable deal for us, " Aldrich
acknowledges. " And we're a pretty sizable building
society. "
Founded in 1846 as the Provident Union Building Society,
the firm has grown through more than 100 mergers into
the world's largest building society as well as a major
provider of credit cards, and tallies a membership of 15
million people or one in four U.K. households. It is owned
and run for the benefit of these members, much like a
mutual insurance company in the United States.
From an administrative standpoint, Nationwide is
equally outsized, with more than 18,000 permanent
and contingent workers serving its huge customer base,
one fifth of them constantly in flux. Since partnering
with Advantage xPO in February 2009, the workforce
solutions engagement has delivered on its promise, cutting
recruitment costs, increasing the quality of internal hires,
and producing a 22 per cent cost savings in the first year.
Both parties are now pursuing an extension for another
five years.
The key to the partnership, Aldrich maintains, is having
Advantage xPO support staff right outside his office door.
" They understand and share our values, which ensures
that we sell the organisation in a consistently positive way
[to job candidates], " he explains. " What marks this out is
the closeness of the relationship. I've got 15 people from
their team within a shout, in addition to 350 of my HR
colleagues-all right here. They've all gotten to know each

HRO Today Global Spring 2014

Table of Contents for the Digital Edition of HRO Today Global Spring 2014

HRO Today Global Spring 2014 - 1
HRO Today Global Spring 2014 - 2
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