HRO Today Global Spring 2014 - 21

Talent Acquisition
end IT and engineering roles; the candidates that are in
short supply and high demand. "
In fact, research shows that 100 per cent of Advantage
xPO's clients report that the firm's approach and execution
is improving their talent acquisition operation.
The partnership has paid off for Nationwide, Aldrich
contends. The overall cost of talent acquisition is down
because Advantage xPO has whittled down the number
of outside recruiters. " Fewer recruiters provide better
people, " he says.
He cites several other positive metrics, including:
* 83 per cent of employees believe that Nationwide
delivers great service to its customers, compared to 71
per cent in the financial services industry.
* 93 per cent of employees understand the relationship
between their job and Nationwide's overall goals
(financial services industry average is 80 per cent).
* 71 per cent recommend Nationwide to family and friends
as a place to work (financial services industry average is
66 per cent).
* Employee engagement and enablement scores, as well
as employee retention rates, are among the highest in
U.K. financial services.
Engaged employees are vital to Nationwide's success, the
HR director asserts. " When recruiters bring in people that
don't fit our culture, we incur a cost to rehire, " Aldrich
explains. " In addition, this can be very disruptive to the
business, affecting customer satisfaction, as well as other
employees' peace of mind. Disengaged employees take
a toll on all companies, no matter how superior their
products or services are. "
Engaged employees hired on a contingent basis can also
serve as a pipeline of potential candidates for longer-term
jobs. " We're putting more and more interns, for example,
into permanent positions, " Aldrich says. " This is because
they were the right people from the start. "
Certainly, having right people in the right jobs is the best
way of turning human capital into financial capital. Having
them there when needed most is the icing on the cake.
Russ Banham can be reached at www.russbanham.com
SPRING 2014 | www.hroglobal.com
[21]
http://www.russbanham.com http://www.hroglobal.com

HRO Today Global Spring 2014

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