HRO Today Global Summer 2017 - 14

Baker's Dozen: Recognition
2017 HRO Today Baker's Dozen
Customer Satisfaction Ratings:
Employee Recognition
By The Editors
HRO Today's Baker's Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on
the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to
buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.
Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically
significant sample. For this survey, we required 10 responses from seven companies. We reached out to more than 30 providers of
recognition programmes.
In order to determine an overall ranking, we analyse results across three subcategories: features breadth, deal sizes, and quality.
Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three
subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent
those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.
Whilst we do not claim that our methodology is the only viable ratings programme available, we do vouch for its statistical validity.
We hope that this ranking provides you some insight into your next RFP process.
1. Achievers
Website: www.achievers.com
Achievers is a cloud-based engagement platform for
aligning company and employee values to drive business
results. It is designed to consolidate all employee
engagement initiatives into one comprehensive platform
for recognising and rewarding exemplary work in real
time, capturing employee feedback, and ultimately
driving improved business outcomes, such as innovation,
customer satisfaction, leadership development, and
sales.
Services:
* Engagement surveys
* Monetary recognition
* Peer-to-peer recognition
* Social newsfeed
* Mobile apps
* Consulting services
* Achievers Success Community online portal
* Years of service award programmes
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HRO TODAY GLOBAL | SUMMER 2017
* Milestone celebrations
* Safety programme incentives
* Wellness programme support
* Sales incentives
* Nomination-based awards
* Real-time analytics and dashboard reporting
* Concierge service
* Achievers University
* Global services: platform localisation in 16 languages;
purchase price parity to create common member
experience across regions; and local reward fulfillment.
Most important metrics to clients:
* Customer satisfaction
* Business profitability
* Platform adoption and usage rates for employees
* Frequency of recognition moments
* Turnover rates
* Employee satisfaction
* Employee productivity
http://www.achievers.com

HRO Today Global Summer 2017

Table of Contents for the Digital Edition of HRO Today Global Summer 2017

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