HRO Today Global Winter 2015 - 38

Market Insight
Enhancing the
Experience
An industry vet offers key advice to a successful
BPO transformation.
By Dan Abouav
HR transformation means different things to different
people. It could be a simple request to off load
administrative services to a lower-cost organisation or the
tall order of transforming the HR organisation to a full
business partner that empowers the company's human
capital to greatness.
HR transformation is usually the result of a business need.
Examples would include a company that grew so fast
that HR was not able to keep up, where automation and
process improvements are badly needed. Or, a company
that fi nds itself in a highly competitive market place
where savings and maximising human capital value is of
high importance for the survival of the business.
Whatever the reason, the planning of an HR
transformation is no small task. It's complex, it's
[38]
HRO TODAY GLOBAL
| WINTER 2015
engaging, it's consuming, and potentially politically
charged. HR transformation touches all aspects of the
company and requires the alignment of several areas
including organisation and structure changes, processes
redesign, technology and solutions modifi cations, and
system implementation considerations.
There are several tasks involved in each of the different
stages of implementation for four areas (defi ne,
design, deliver, and steady state) that are impacted
by the transformation (see Figure 1 on page 39). The
defi nition phase is where an organisation takes stock of
the current state, and documents all of the areas that
are presenting challenges and need to be addressed
as part of the transformation. The design state is an
attempt to untangle the knots by making strategic
decisions and operational plans for each area that needs

HRO Today Global Winter 2015

Table of Contents for the Digital Edition of HRO Today Global Winter 2015

HRO Today Global Winter 2015 - 1
HRO Today Global Winter 2015 - 2
HRO Today Global Winter 2015 - 3
HRO Today Global Winter 2015 - 4
HRO Today Global Winter 2015 - 5
HRO Today Global Winter 2015 - 6
HRO Today Global Winter 2015 - 7
HRO Today Global Winter 2015 - 8
HRO Today Global Winter 2015 - 9
HRO Today Global Winter 2015 - 10
HRO Today Global Winter 2015 - 11
HRO Today Global Winter 2015 - 12
HRO Today Global Winter 2015 - 13
HRO Today Global Winter 2015 - 14
HRO Today Global Winter 2015 - 15
HRO Today Global Winter 2015 - 16
HRO Today Global Winter 2015 - 17
HRO Today Global Winter 2015 - 18
HRO Today Global Winter 2015 - 19
HRO Today Global Winter 2015 - 20
HRO Today Global Winter 2015 - 21
HRO Today Global Winter 2015 - 22
HRO Today Global Winter 2015 - 23
HRO Today Global Winter 2015 - 24
HRO Today Global Winter 2015 - 25
HRO Today Global Winter 2015 - 26
HRO Today Global Winter 2015 - 27
HRO Today Global Winter 2015 - 28
HRO Today Global Winter 2015 - 29
HRO Today Global Winter 2015 - 30
HRO Today Global Winter 2015 - 31
HRO Today Global Winter 2015 - 32
HRO Today Global Winter 2015 - 33
HRO Today Global Winter 2015 - 34
HRO Today Global Winter 2015 - 35
HRO Today Global Winter 2015 - 36
HRO Today Global Winter 2015 - 37
HRO Today Global Winter 2015 - 38
HRO Today Global Winter 2015 - 39
HRO Today Global Winter 2015 - 40
HRO Today Global Winter 2015 - 41
HRO Today Global Winter 2015 - 42
HRO Today Global Winter 2015 - 43
HRO Today Global Winter 2015 - 44
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-summer-2020
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-spring-2020
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-january-february-2020
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-autumn-2020
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-summer-2020
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-spring-2020
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-january-february-2020
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-autumn-2020
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2022-hro-today-emea-january-february
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2021-hro-today-emea-september-october
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2021-hro-today-emea-november-december
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2021-hro-today-emea-may-june
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2021-hro-today-emea-march-april
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2021-hro-today-emea-july-august
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2021-hro-today-emea-january-february
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2024-hro-today-emea-may-june
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2022-hro-today-emea-september-october
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2022-hro-today-emea-november-december
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2022-hro-today-emea-march-april
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2022-hro-today-emea-july-august
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2022-hro-today-emea-may-june
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2024-hro-today-emea-march-april
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2024-hro-today-emea-january-february
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2023-hro-today-emea-september-october
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2023-hro-today-emea-july-august
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-november-december-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-may-june-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-july-august-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-september-october-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-march-april-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-september-october-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-winter-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-november-december-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-may-june-2019-mandarin
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-july-august-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-march-april-2019-mandarin
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-june-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-spring-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-autumn-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-apac-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-winter-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-summer-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-autumn-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-winter-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-summer-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-spring-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-apac-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-winter-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-summer-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-spring-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-autumn-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-summer-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-spring-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-autumn-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-winter-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-summer-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-autumn-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-spring-2016
https://www.nxtbookmedia.com