HRO Today Global Winter 2018 - 27

Baker's Dozen: Global RPO
RPO Baker's Dozen Customer
Satisfaction Ratings:
EMEA and APAC
We rank the top providers of recruitment process outsourcing in
EMEA and APAC based on customer satisfaction surveys.
By The Editors
HRO Today Global's Baker's Dozen Customer Satisfaction
Ratings are based solely on feedback from buyers of
the rated services; the ratings are not based on the
opinion of the HRO Today staff. We collect feedback
annually through an online survey, which we distribute
both directly to buyers through our own mailing lists
and indirectly by sending service providers the link to
distribute to their clients.
Once collected, response data is loaded into the HRO
Today Global database for analysis to score each provider
that has a statistically signifi cant sample. For this survey,
we required fi ve responses from a location in Europe,
Middle East or Africa, or Asia Pacifi c.
In order to determine an overall ranking, we analyse
results across three subcategories: service breadth, deal
sizes, and quality. Using a predetermined algorithm that
weighs questions and categories based on importance,
we calculate scores in all three subcategories as well as
Overall Leaders: APAC
Provider
1. Alexander Mann Solutions
2. Resource Solutions
3. Korn Ferry Futurestep
4. Hudson RPO
5. Cielo
6. Career International
an overall score. The Baker's Dozen Customer Satisfaction
Ratings are based on those scores. The numbers
presented in the tables below represent those calculated
scores; we include them to demonstrate the relative
differences amongst the ranked service providers.
The only infl uence that HRO Today Global magazine has
on the outcome of this survey is that HRO Today Global
will discard incomplete surveys or surveys outside the
normal distribution. This means surveys that are too
perfect as to be possible or so negative that they are
spiteful and not accurate feedback. Otherwise, HRO
Today Global has no impact on the survey outcome.
While we do not claim that our methodology is the only
viable ratings programme available, we do vouch for its
statistical validity. We hope the Baker's Dozen Customer
Satisfaction Ratings provides you some insight into your
next RFP process.
Overall Ranking
687.04
655.11
627.26
583.54
494.99
441.11
WINTER 2018 | www.hroglobal.com
[27]
http://www.hroglobal.com

HRO Today Global Winter 2018

Table of Contents for the Digital Edition of HRO Today Global Winter 2018

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