HRO Today Global Winter 2018 - 38

Workforce Management
Creating new
business models
because of disruptive
technologies is a top
2018 concern of CEOs
and CHROs alike.
Source: CEB's C-Suite Challenge 2018
management processes as well as the roles employees play
in supporting them. In turn, this can drive consistency,
repeatability, and effi ciency across global business units.
Why is this so important? Take time and attendance
and payroll in Europe as one example. The free labour
movement within the European Union means employees
may work in multiple countries, or managers may have
to oversee staff in locations that are geographically close
but on opposite sides of a national border. Inconsistent
processes create uncertainty, which in turn increases
compliance risk for everyone involved.
Standardising employees' roles and the overall process
helps to make sure managers all have the same time
management responsibilities. Additionally, risk is mitigated
when all the steps related to collecting employees' time,
resolving exceptions, approving timecards, and signing
off on payroll hours are exactly the same-regardless of
where they take place.
2. Are systems confi gured correctly and consistently? It's
critical to standardise foundational confi guration elements
in workforce management solutions and other systems.
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HRO TODAY GLOBAL
|
WINTER 2018
This can include everything from system settings, naming
conventions, and labour levels to working types, rounding
rules and standards, and pay codes.
There is a myriad of challenging compliance regulations
global organisations must contend with. A few examples
include the National Living Wage requirements in the
U.K.; the European Working Time Directives; Occupational
Health and Safety workplace laws in Australia; or the
Factories Act in India. Proper global confi guration creates
a baseline that allows for system fl exibility to meet these
requirements whilst maintaining consistency, regardless or
the rule or jurisdiction imposed by local agencies.
A consistent confi guration further supports global system
implementation by accelerating deployments in new
geographies and even reducing ongoing support costs.
It also helps create an apples-to-apples view across all
locations, creating improved data visibility and reporting.
3. Has the user interface design been considered? Software
that is clear, easy-to-use, and highly intuitive improves
the way users navigate through the various steps and
functions that make up every day processes, complete

HRO Today Global Winter 2018

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