HRO Today Global Winter 2018 - 39

Workforce Management
tasks, access information, and run reports and analytics.
Think about an email application on a mobile phone. No
one receives in-depth training on their email application,
yet training for many enterprise applications could
take hours, days, or even longer. An effective user
interface, whether designed for consumer purposes or
the enterprise, must be intuitive and logical enough that
it helps minimise end-user interaction time. This allows
employees to finish whatever transaction they're making
as quickly as possible so they can move on to their next
responsibility.
Effective user interface design improves productivity by
saving employees time, and it ultimately helps accelerate
time to value and reduce total cost of ownership. A poor
user interface can derail user adoption.
4. What steps are in place to drive user adoption? McKinsey
states that 70 per cent of change programmes fail to
achieve their desired results, with one major factor being
employee resistance. User adoption can make or break
any software implementation, whether it's at one location
or dozens around the globe. Simply implementing new
software isn't enough-to unlock all of the benefits and
guarantee a complete return on investment, employees
must use the software to its fullest capabilities.
But encouraging user adoption is not enough. For
that matter, neither is mandating adoption. Instead,
organisations must create pathways that foster active
user adoption and optimise user proficiency, leveraging
techniques such as:
* repeatable training approaches;
* role-based curriculum and educational materials;
* standardised communications; and
* personalised learning paths.
Global organisations should also seek out a partner who
understands the cultural nuances that exist within the
markets they are operating. For example, in the United
States, punching is a universally accepted term referring
to clocking in or out for a shift. However, in Australia,
the term punch has a much more literal meaning and will
not be understood by the working population. Too many
linguistic inconsistencies can slow training and may even
hurt the new system's credibility.
5. Is there an integration plan? Businesses of all sizes are
already reaping the benefits of a standardised approach
that integrates various systems and technologies-and this
is no different with workforce management solutions on a
global scale.
It's critical to not only work with a partner who
understands local best-in-class application integrations,
but is also able to implement current best practices in
process and technology to avoid a clunky approach that
only exacerbates existing problems and increases the cost
of system upkeep.
Properly integrating workforce management solutions
with other enterprise systems and data sources helps
ensure seamless access to current data across an
organisation's global operations. For example, when a
shared services HR function creates a new hire profile, it
is available within moments halfway around the world so
that the employee can clock in at the start of their very
first shift.
This real-time, event-based data transfer eliminates
disparate records that create confusion and muddy
analytical data insights. Integration across data sources
also minimises system downtime that slows operations,
making a positive first impression on new employees.
Embrace Change
To implement these best practices, organisations should
create a change management plan, including executivelevel
sponsorship and a cross-functional team to support
all decisions related to rolling out-or updating-their
global workforce management strategy.
Change management initiatives are critical to preparing
a global organisation for successful strategy execution,
and taking a proactive approach can help organisations
overcome various obstacles and drive desired new
behaviors.
A global strategy built on standardisation lays a strong
foundation for effective workforce management practices
across global operations. It improves data visibility, helps
to mitigate risk, and allows organisations to reap the full
benefits of its larger global business strategy.
Kristina Lengyel is vice president of global professional services for
Kronos Incorporated.
WINTER 2018 | www.hroglobal.com
[39]
http://www.hroglobal.com

HRO Today Global Winter 2018

Table of Contents for the Digital Edition of HRO Today Global Winter 2018

HRO Today Global Winter 2018 - 1
HRO Today Global Winter 2018 - 2
HRO Today Global Winter 2018 - 3
HRO Today Global Winter 2018 - 4
HRO Today Global Winter 2018 - 5
HRO Today Global Winter 2018 - 6
HRO Today Global Winter 2018 - 7
HRO Today Global Winter 2018 - 8
HRO Today Global Winter 2018 - 9
HRO Today Global Winter 2018 - 10
HRO Today Global Winter 2018 - 11
HRO Today Global Winter 2018 - 12
HRO Today Global Winter 2018 - 13
HRO Today Global Winter 2018 - 14
HRO Today Global Winter 2018 - 15
HRO Today Global Winter 2018 - 16
HRO Today Global Winter 2018 - 17
HRO Today Global Winter 2018 - 18
HRO Today Global Winter 2018 - 19
HRO Today Global Winter 2018 - 20
HRO Today Global Winter 2018 - 21
HRO Today Global Winter 2018 - 22
HRO Today Global Winter 2018 - 23
HRO Today Global Winter 2018 - 24
HRO Today Global Winter 2018 - 25
HRO Today Global Winter 2018 - 26
HRO Today Global Winter 2018 - 27
HRO Today Global Winter 2018 - 28
HRO Today Global Winter 2018 - 29
HRO Today Global Winter 2018 - 30
HRO Today Global Winter 2018 - 31
HRO Today Global Winter 2018 - 32
HRO Today Global Winter 2018 - 33
HRO Today Global Winter 2018 - 34
HRO Today Global Winter 2018 - 35
HRO Today Global Winter 2018 - 36
HRO Today Global Winter 2018 - 37
HRO Today Global Winter 2018 - 38
HRO Today Global Winter 2018 - 39
HRO Today Global Winter 2018 - 40
HRO Today Global Winter 2018 - 41
HRO Today Global Winter 2018 - 42
HRO Today Global Winter 2018 - 43
HRO Today Global Winter 2018 - 44
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2024-hro-today-emea-march-april
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2024-hro-today-emea-january-february
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2023-hro-today-emea-september-october
https://www.nxtbook.com/sharedxpertise/sharedxpertise/2023-hro-today-emea-july-august
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-november-december-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-may-june-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-july-august-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-september-october-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-emea-march-april-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-september-october-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-winter-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-november-december-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-may-june-2019-mandarin
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-july-august-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-apac-march-april-2019-mandarin
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-june-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-spring-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-autumn-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-apac-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-winter-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-summer-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-autumn-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-winter-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-summer-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-spring-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-apac-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-winter-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-summer-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-spring-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-autumn-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-summer-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-spring-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-autumn-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-winter-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-summer-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-autumn-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-global-spring-2016
https://www.nxtbookmedia.com